LG washing machine
This is a discussion on LG washing machine within the Washing Machine forums, part of the Electrical Appliances category; Dear Sir/Madam: We own a LG washing machine, (WD10165) LG WM WD-10165F (L19) purchased on 10/06/2007 from Vijay Sales, Borivali. ...
- 06-13-2009, 11:08 PM #1Riyaz Desai Guest
LG washing machine
We own a LG washing machine, (WD10165) LG WM WD-10165F (L19) purchased on 10/06/2007
from Vijay Sales, Borivali.
From the time of purchase the machine’s display board or the mother board has been
changed twice as the machine had completely shut down. On both the occasions, we
had a real tough time with
LG service people. After registering the complain the concerned personnel visited
us and took a pretty long time as much as a month or more to procure the “part” to
be replaced. This required constant phone calls to LG Service.
Now it is the third time that same problem has occurred (our machine is still under
warranty period!), and we are not ready for the same ordeal of calling up LG service
people every day. We have been really repenting on our choice of purchasing of LG
washing machine. Contrary to your advertisement “Life is Good”, Life is Hell with
LG washing machine, frequently conking off and the concerned authorities not taking
any timely action.
If things are not rectified in time we seriously are thinking of approaching the
We are sorry to say this but please do not expect us to just keep calling the LG
service center and listen to the animated answers of the call center people.
- 07-07-2009, 10:34 AM #2Unregistered Guest
LG washing machine
You are not alone dear we also face the same problem, I do not know how the people still go to them, This is regarding the LG washing machine purchased from VIJAY SALES (Thane), (WFT7062DN LG W/M W/F–T 7062DN), Bill No.: ORD6523737. Dt. 030607. After several reminders and many phone calls to the Call Center & local service executivesI have got no resolution to my problem. I have lost my patience & have no options but to get your assistance. I have repeatedly complained about my clothes are turning dark grey from the day I started using product, initially one of expert advice me to change the water source. In-between one of them took spoiled clothes for further investigation, letter on ms Ashwini (VIJAY SALES) reported me that my w/m’s papers are forwarded further for replacement, not only that letter on the same m/s Ashwini said that she is helpless in this case. Finally I spoke to Mr. Muzumdar/ Mr. Arya and as per their promise another technical person visited my house and came to a conclusion that there is a oil spillage from the gear box and admitted other problems like water spillage from w/m & slow water supply etc. Funniest & unethical is every time service person use to call me to attend the problem and they never turned up. It is also observed that my past several complaints are removed or cancelled from the system.
During this period I have lost some of my expensive clothes and time. In addition, I have had to pay a maid to wash my clothes for the past several months. The total expense incurred for this faulty product are around Rs. 20000
I would like the company to replace the product without any further charges and delay. I would also expect a fair compensation for the physical and mental trouble caused to me and my family.
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