This is in reference to complaint No's- 5619291 dated 30/12/2010, 5682718 dated 5/1/2011 & 5744933 dated 15/1/2011 for my washing machine ELENA DX (5.5 kg) purchased on 21/2/2010.

Firstly technicians never visit on the stipulated time nor they give calls before coming. Since we both (husband & wife) are working so that is really a problem for us to be at home all the time & waiting for your technicians.

Secondly none of the technician is able to identify the problem with the machine as they have visited the house atleast 4 times in the last 20 days, changed the MCU card still the problem remaining as it is.

Moreover they are always closing the complaints without verifying whether the machine is repaired or not. Its been 20 days since the first complain & my problem remains the same. The service centre staff didnt inform when late or unable to visit & misinformed on the availability of spare parts.

The senior officers of service centre are also not paying any attention to this chronic problem as I have spoken to Mr. Bharat (Service Centre head), Mr. Siddiqui (Supervisor) & Mr. Sachin, Mr. Naushad & Mr. Pradeep (all technicians).
The temperature at Lucknow these days is around 4 degrees & I'm suffering a lot without the washing machine.
The customer care call centre is clueless about the services being offered & is not able to provide me an authoritative person for this problem to be resolved

All this makes me think that I really have made a wrong choice in IFB.

Request you to pls help.

With regards,
Pradeep Singh
Lucknow
Mob#9792995566