We took AMC for our IFB washing machine ( approximately 3 years old) on 27 / 11/ 2010. We called the Customer care and logged the complaint for "machine not working". ( complaint NO: 5577077) . No technicians turned up for long time. I almost called customer care every day for past 20 days. Every day, they say today technician will be coming. But no body turned up. At last one person turned out and was asking more and more money. He dismantled the washing machine and left the place, as we are not ready to pay any-more. AMC should cover all the parts of washing machine. They only demand money and do no replacement for the parts, that are not working. I am really frustrated by the way, we are treated by this company.Can you suggest me how to take action against such fraudulent people?

thanks
Sowmya