Thread: complaint against whirlpool air conditioner

This is to bring in your notice that I had lodged a complaint with serial no GB0410008323 dtd 18th april-2010 & after N number of follow ups with your customer care the engineer (Mr.Manoj Khatri) visited at site on 20th April-2010. After visit he told that the sensors need to be replaced & the same will be replaced on 21st april-2010.But unfortunately he didn't turned up & I again got in touch with your customer care & was shocked to hear that my complaint has been closed without rectifying my problem. I fail to understand that without taking the signatures of mine with satisfaction code on the log register, how can he close the complaint. Is there any check on this ? pls confirm & depute some other engineer who will address my problem.

Your early response in this regard will be highly appreciated.
Suresh Safaya
M-9818207025

This is to bring in your notice that I had lodged a complaint with serial no GB0410008323 dtd 18th april-2010 & after N number of follow ups with your customer care the engineer (Mr.Manoj Khatri) visited at site on 20th April-2010. After visit he told that the sensors need to be replaced & the same will be replaced on 21st april-2010.But unfortunately he didn't turned up & I again got in touch with your customer care & was shocked to hear that my complaint has been closed without rectifying my problem. I fail to understand that without taking the signatures of mine with satisfaction code on the log register, how can he close the complaint. Is there any check on this ? pls confirm & depute some other engineer who will address my problem.

Your early response in this regard will be highly appreciated.
Suresh Safaya
M-9818207025

It all started on the 12th June'10 when I called the customer care for doing a general service of my washing machine which I possess for the last 2 years and the technician came and did the service and sold us some powder for washing the machine which I was very upset on is that if my machine is in warranty so why should i pay for a service these things should come free with the service which is due. I still ended up paying Rs. 800 for the same and the technician went after doing the service and he left the machine running everything seemed to be fine however later I found that "Rinse" option in the washing machine is not working and I felt I have been cheated the way the service has been done and immediately I called the technician he said you just clean the drain pipe and it would be fine which I did and still the "Rinse" option did not work.

Again I logged a case with you on 14th for this and the technician visited me after 3 days of logging a complaint and finally did something and showed us the "Rinse" option specifically and it was working fine and as soon as he left I tried washing clothes in the machine and now it was a problem with "Washing" the water level automatically changed to high and it would take unnecessary water from the outlet and started overflowing from the machine and again a problem came.

This is the sour experience I have had with the technician you have and the entire week has gone solving a simplest of issue which was actually meant for servicing the washing machine. I was really upset with this and on the same day I tried calling the technician and his phone ranged twice and he did not pick up and after 5 minutes when I checked he switched off his phone and I was so angry that I called up your customer care and spoke to one "RANA" who spoke to me and I requested him not to close this issue as this issue persists and he promised that it would not be done and said I will take and all that customer care stuff that they usually speak.

I happen to be a Sr. Manager with Customer Service for one of the products so understand how fake he was. I was disappointed with the technician already and now it was your customer service rep "RANA" who is of no use at all.

I believe my trust in the whirlpool product has already gone with the kind of experience I have had in the last few days and I would end up not buying a product from you anymore.

I really need a solution for this at the earliest and I would wait for "1 Day" for some to call me and get this right else I will have to file a higher complaint than this.

Complaint Numbers are there in the subject line and my name is Anmol Arora and I can be reached at 9791031364 anytime.

complaint against whirlpool air conditioner


Dear Sir / Madam

I have purchased a whirlpool 2 ton Ac (2 PCS) on 28th april 2010 from KETAN Electronics,JAMNAGAR (GUJARAT).
This Ac is not working properlY . I have launched so many complaints in whirlpool call centeR.

This Ac costs us around 66000/- which seems to be totally waste.


We have the last hope on you and hope that you could support.


KAMLESH D. MENGAR

JAMNAGAR

GUJARAT, INDIA