I bought IFB Senator 6KG. It suddenly stopped working. I logged a call on 29-03-2009. My ticket number is 2871017. The next day (30-03-2009) the engineer came and told that he has to replace some circuit board. After that there is no response from IFB.

I started chasing IFB people. Nothing had happened. The IFB call center people asked me talk to franchise

The franchise started giving various reasons every day.

1. We have no parts
2. We have ordered the part it will come and fix it by Friday
3. In our factory there is an audit.
4. We will do it once the part is received (No answer for When?)
5. We will do it as early as possible. (Again no commitment)

I approached call center for further escalation. Everytime when I gave a call they used to give one number. So far I got three numbers for further escalation. But all numbers are switched off for all the time.

The product is still under warranty. Moreover I paid the extended warranty. But after this current experience, I am really sacred and ashamed about the extended warranty and also feel like cheated heavily by IFB.

Kindly advice me what next I can do.

Finally I launched the complaint in IFB website.

I could see the immediate effect. Various people from IFB talked to me and gave me the commitment.

As per commitment, IFB rectified the problem and the machine is working fine.

Hence I request modifier to remove the issue from this forum.

Can you please give me the URL of the IFB website?.
Regards,
Sharath

Never witnessed such a pathetic service in my life by a reputed brand like IFB.
I'm using IFB top loader aw60-9021 from last 3yrs and started facing problem a month back.

Here is the chronology of events:

1. After the 1st ticket was opened after a regular followup of 3-5days finally a technical person visited & fixed the issue.
2. Immediately I was also advised to go for AMC for better service in future.
3. Apparently after almost 45 days the PCB unit started giving partial problem, I meant it sometime stops at the last 'Spin' stage, if we restart the m/c it sometime start working.
4. Now the actual problem started after logging ticket with IFB, after almost a week the person came & found out PCB unit needs to b changed.
5. After 2 weeks (with many followup call) finally new PCB unit was brought, unfortunately it immediately got burnt off.
6. After 3 weeks another PCB unit was brought that also got burnt off.
7. Then the m/c was taken to the service centre (Royal service), after 2-3 days testing they failed to rectify.
8. Finally the m/c was taken to factory.
9. After 2 weeks today I got the m/c

Now this is real issue which upsets me so much. I was assured that in factory this will be tested properly to ensure the problem is resolved completely, however below is the status.

1. THE M/C IS STINKING AS IF SOME DEAD THING IS THERE INSIDE, I HAVE TAKEN THE PHOTO OF THE M/C AFTER WE RECEIVED. LOOK AT THE QUALITY OF SERVICE.
2. INLET VALVE IS NOT FUNCTIONING, ONLY HOT INLET IS WORKING.
3. STILL THE PCB UNIT PROBLEM REMAINS, IT WILL STOP AT THE LAST 'SPIN' STAGE.

I sent few mails as escalation but all mails got bounced back.. pathetic service..