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Multiple orders placed due to java errors & no confirmation from the company

This is a discussion on Multiple orders placed due to java errors & no confirmation from the company within the Washing Machine forums, part of the Electrical Appliances category; Hi, Ob 5th-Feb-2009 while placing order for IFB Washing Machine (Senetor-DX) on IFB Website JAVA error ocurred and no confirmation ...

  1. 03-09-2009, 01:10 PM #1
    ANILPAT1
    ANILPAT1 is offline Junior Member
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    Arrow Multiple orders placed due to java errors & no confirmation from the company

    Hi,
    Ob 5th-Feb-2009 while placing order for IFB Washing Machine (Senetor-DX) on IFB Website JAVA error ocurred and no confirmation message generated regarding order placement so i have tried for the second time & same error occured second time so i stopped.
    Next day i received credit card alert that amount for both the orders so i have launched complain on IFB website and i have a reply also from the IFB global team member Ms.Kanika so i waited for there action but no reply since then from IFB team.
    Mean while credit card statement generated for both the orders so i requested to cancel both orders & they accepted but still i have to pay a minimum amount for both the order till order has been canceled.
    I have contacted atleast 20 times to IFB custmoer care center but not even a single time they replied satisfactory. As per IFB customer care executive they don't have any information regarding this and they had comunicated the matter to their upper level. every time they told that we will check and call you within 1 or 2 hrs but till now i have not received any phone call from IFB.
    As per IFB procedure an E-mail is sent to the customer for the confirmation of an order & i have not received any such mail and i'm presently paying the money for what i have not received any ordered thing.


    Please look into the matter.
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  2. 03-09-2009, 01:16 PM #2
    admin
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    Hello,

    Kindly tell us your problem in detailed manner with proper date, amount, bill details and other useful information so that we will guide you accordingly.

    Note: Do not mention your credit card details.

    Regards,
    Admin
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  3. 03-10-2009, 08:41 AM #3
    ANILPAT1
    ANILPAT1 is offline Junior Member
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    Default Order Details

    Thanks for the quick reply
    Order date was 5th-Feb-2009 at around 10:00 hrs.
    Both Orders were for the IFB washing machine Senator-DX.
    Each order value was INR 27499/-
    Order Nos showing in my IFB Login page are 41056 & 41057 and payment approved status also showing against each order.
    But till now no further communication or order delivery from IFB side & my credit card installation started from this month.
    Please find attachment for Order Status page in my IFB login page.

    Thanks
    Attached Files Attached Files
    Last edited by ANILPAT1; 03-10-2009 at 08:49 AM.
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  4. 03-10-2009, 03:21 PM #4
    admin
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    Hello,

    Thanks for your reply, kindly wait for 10 days for the reply of the parent company. And if they will not contact you within the mentioned time then kindly contact us again.

    Regards,

    Admin
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  5. 03-11-2009, 10:36 AM #5
    Unregistered Guest

    Default Thanks

    Thanks for the co-operation


    Waiting for 10 days.


    Anil
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  6. 03-20-2009, 07:04 PM #6
    ANILPAT1
    ANILPAT1 is offline Junior Member
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    Default 10 days waiting

    hi,
    10 days of waiting are over today and i had not any response from parent company till now,
    So you please proceed further.

    Waiting for your reply

    Anil
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  7. 03-20-2009, 08:15 PM #7
    admin
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    Hello,

    Kindly send a written notice to the parent company and send it via registered post, mention all the details in the notice and ask them for the refund in the mentioned time.

    For notice reference visit: videocon fridge

    If still have a question then feel free to contact us again
    Regards,
    Admin,

    ** PMs asking me for support will be deleted unless I've asked you to PM me with additional details **
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