Reliance digital banjarahills, hyderabad.

muvvaram · 11-16-2009, 09:14 AM

fromMuvva Ram Ceyrac Mahan <mrcmahan@gmail.com>
tokrishnamacharya.amaravadi@zmail.ril.com,
support.hyd@resq.in,
cdit_hyd.4047_bnjr@zmail.ril.com

dateThu, Oct 29, 2009 at 3:15 PM
subjectinstallation of
mailed-bygmail.com

hide details Oct 29

Dear Krishnamacharya and Support.hyd team and cdit_hyd team,
I have purchased GEYSER_IPROMO, SAMSUNG TLWM WA82V4G and PANASONIC RC SRWA10H on 02-10-2009 – 20:33:02 with order number: 20990055719619
from Reliancedigital Retail Limited, Plot No: 1,2,3,4 H.No: 8-2-684/2/A, Road No: 12, Banjara Hills, Hyderabad – 500034.
After lot of telephonic and personal follow-up person from SAMSUNG company has come to install SAMSUNG TLWM WA82V4G on October, 27th 2009 at the bellow address. But your team failed to do so.
Name: Muvva Ram, Flat No: 103, Plot.No: 19 & 20, Vikas nagar colony, Bandlaguda jagir, Rajendranagar mandal, Hyderabad- 500086.
BUT TILL DATE NON OF YOUR PERSON HAS TURN UP TO INSTALL “GEYSER_IPROMO” in the above address mentioned.
Is this the service you prompt at the time of purchase…………
Can I have your explanation in the above incident?
If this is the service then who do you make me to trust your company for further business?
Waiting for your reply………………………….
Regards
Muvva Ram
9966858809
Reply Reply to all Forward

Muvva Ram Ceyrac MahanDear Krishnamacharya and Support team, What is the update with issue? BUT TIL...
Nov 9 (7 days ago)

Muvva Ram Ceyrac Mahan to krishnamachary., support.hyd, cdit_hyd.4047_., bcc: muvva
show details Nov 9 (7 days ago)

Dear Krishnamacharya and Support team,

What is the update with issue?

BUT TILL DATE NON OF YOUR PERSON HAS TURN UP TO INSTALL “GEYSER_IPROMO” Why?

Regards
Muvva Ram
9966858809

- Show quoted text -
On Thu, Oct 29, 2009 at 3:15 PM, Muvva Ram Ceyrac Mahan <mrcmahan@gmail.com> wrote:

Dear Krishnamacharya and Support.hyd team and cdit_hyd team,
I have purchased GEYSER_IPROMO, SAMSUNG TLWM WA82V4G and PANASONIC RC SRWA10H on 02-10-2009 – 20:33:02 with order number: 20990055719619
from Reliancedigital Retail Limited, Plot No: 1,2,3,4 H.No: 8-2-684/2/A, Road No: 12, Banjara Hills, Hyderabad – 500034.
After lot of telephonic and personal follow-up person from SAMSUNG company has come to install SAMSUNG TLWM WA82V4G on October, 27th 2009 at the bellow address. But your team failed to do so.
Name: Muvva Ram, Flat No: 103, Plot.No: 19 & 20, Vikas nagar colony, Bandlaguda jagir, Rajendranagar mandal, Hyderabad- 500086.
BUT TILL DATE NON OF YOUR PERSON HAS TURN UP TO INSTALL “GEYSER_IPROMO” in the above address mentioned.
Is this the service you prompt at the time of purchase…………
Can I have your explanation in the above incident?
If this is the service then who do you make me to trust your company for further business?
Waiting for your reply………………………….
Regards
Muvva Ram
9966858809

Reply Reply to all Forward

Support HydDear sir, Sorry sir We are unable to arrange for installation of your geyser ...
Nov 10 (5 days ago)

Support Hyd to me
show details Nov 10 (5 days ago)

Dear sir,

Sorry sir We are unable to arrange for installation of your geyser in proper time because
your area is out of city limits.We will arrange for you today or tomorrow.

Thanks&Regards,
swathi..
Reliance ResQ

From: Muvva Ram Ceyrac Mahan [mailto:mrcmahan@gmail.com]
Sent: Mon 11/9/2009 8:48 AM
To: krishnamacharya.amaravadi@zmail.ril.com; Support Hyd; cdit_hyd.4047_bnjr@zmail.ril.com
Subject: Re: installation of

- Show quoted text -
Dear Krishnamacharya and Support team,

What is the update with issue?

BUT TILL DATE NON OF YOUR PERSON HAS TURN UP TO INSTALL “GEYSER_IPROMO” Why?

Regards
Muvva Ram
9966858809

On Thu, Oct 29, 2009 at 3:15 PM, Muvva Ram Ceyrac Mahan <mrcmahan@gmail.com> wrote:

Dear Krishnamacharya and Support.hyd team and cdit_hyd team,
I have purchased GEYSER_IPROMO, SAMSUNG TLWM WA82V4G and PANASONIC RC SRWA10H on 02-10-2009 – 20:33:02 with order number: 20990055719619
from Reliancedigital Retail Limited, Plot No: 1,2,3,4 H.No: 8-2-684/2/A, Road No: 12, Banjara Hills, Hyderabad – 500034.
After lot of telephonic and personal follow-up person from SAMSUNG company has come to install SAMSUNG TLWM WA82V4G on October, 27th 2009 at the bellow address. But your team failed to do so.
Name: Muvva Ram, Flat No: 103, Plot.No: 19 & 20, Vikas nagar colony, Bandlaguda jagir, Rajendranagar mandal, Hyderabad- 500086.
BUT TILL DATE NON OF YOUR PERSON HAS TURN UP TO INSTALL “GEYSER_IPROMO” in the above address mentioned.
Is this the service you prompt at the time of purchase…………
Can I have your explanation in the above incident?
If this is the service then who do you make me to trust your company for further business?
Waiting for your reply………………………….
Regards
Muvva Ram
9966858809

Reply Forward

Reply |Muvva Ram Ceyrac Mahan to Support
show details Nov 11 (4 days ago)

Dear team,

Can you please explain, what is the city limit according to your installation team?
How come your delivery team worked properly, if it is out of city limit?
Why you haven't explain me at the time of purchasing the product regarding city limit.

How long will you take to respond my intermediate phone calls and personal visit to raised complaint at Banjarahills office, finally two mails in a gap of one week? Who will bear the pain?
What is the penalty for breaching service level agreement?

As a customer we have spent money to lead luxury life by using the product but in this case I have taken the pain of paying interest on the amount invested, loss of pay (sitting at home once you initiate the call No: 8000401915, 8000401916 for installation but without any progress I received a message from AM-Reliance saying that 8000401916 is completed, asking for feedback on installation of Samsung washing machine) and bearing stress and strain which leads to major health problem disturbance in my daily routine life.

Regards
Muvva Ram
9966858809

- Show quoted text -
On Tue, Nov 10, 2009 at 12:06 PM, Support Hyd <support.hyd@resq.in> wrote:

Dear sir,

Sorry sir We are unable to arrange for installation of your geyser in proper time because
your area is out of city limits.We will arrange for you today or tomorrow.

Thanks&Regards,
swathi..
Reliance ResQ

From: Muvva Ram Ceyrac Mahan [mailto:mrcmahan@gmail.com]
Sent: Mon 11/9/2009 8:48 AM
To: krishnamacharya.amaravadi@zmail.ril.com; Support Hyd; cdit_hyd.4047_bnjr@zmail.ril.com
Subject: Re: installation of

Dear Krishnamacharya and Support team,

What is the update with issue?

BUT TILL DATE NON OF YOUR PERSON HAS TURN UP TO INSTALL “GEYSER_IPROMO” Why?

Regards
Muvva Ram
9966858809

On Thu, Oct 29, 2009 at 3:15 PM, Muvva Ram Ceyrac Mahan <mrcmahan@gmail.com> wrote:

Dear Krishnamacharya and Support.hyd team and cdit_hyd team,
I have purchased GEYSER_IPROMO, SAMSUNG TLWM WA82V4G and PANASONIC RC SRWA10H on 02-10-2009 – 20:33:02 with order number: 20990055719619
from Reliancedigital Retail Limited, Plot No: 1,2,3,4 H.No: 8-2-684/2/A, Road No: 12, Banjara Hills, Hyderabad – 500034.
After lot of telephonic and personal follow-up person from SAMSUNG company has come to install SAMSUNG TLWM WA82V4G on October, 27th 2009 at the bellow address. But your team failed to do so.
Name: Muvva Ram, Flat No: 103, Plot.No: 19 & 20, Vikas nagar colony, Bandlaguda jagir, Rajendranagar mandal, Hyderabad- 500086.
BUT TILL DATE NON OF YOUR PERSON HAS TURN UP TO INSTALL “GEYSER_IPROMO” in the above address mentioned.
Is this the service you prompt at the time of purchase…………
Can I have your explanation in the above incident?
If this is the service then who do you make me to trust your company for further business?
Waiting for your reply………………………….
Regards
Muvva Ram
9966858809

Unregistered · 11-04-2010, 06:51 PM

I have done biggest blunder in my life by purchasing IFB Washing machine from Reliance Digital, Secunderabad. The concerned persons name is Mr. Suresh.

CA. Rambabu,

Unregistered · 03-03-2011, 12:27 PM

This is the worst kind of attention to the customer at the cost of a company (reliance) repute misleading the customer to wait throughout the day for installation of tv even after 4 days of purchase blaming each other and lay excuses in turn wasting precious leave of the customer without any result causing monitory loss and mental agony. Is this the reputation maintained by the reliance company for its customer. I have ordered for cancellation of the order and return the money with interest for the irresponsibilities of the staff and can the company rise to its reputation takeon the loss of the customer and prevail the justice. Let me see how promptly company responds before I take further coarse of action in this regard. This is sreekant complaining again purchase made on 27th Feb'2011 .

Ravishanker · 06-27-2012, 05:37 PM

I brought a Refridgerator from reliance digital and was deliverd the wrong one and inspite of repeated requests for changing it and the sales staff refuse to pick up the call or agree to refund my money back. People whoever are going to purchase anything in reliance digital stores should think twice cause of poor service and pathetic attitude of their staff..

prateek_tanai@yahoo.com · 08-10-2012, 11:56 AM

respected sir
i d.jayanthi, purchased whirpoolwashing LCW 1055 machine at reliace digital,malakpet,hyderabad on 11-08-2011. on the day of instalation it did not start.
we applied for replacement.
after twoo days they repaired.
again it got repaired after two months. it is repeatedly giving repairs. but from 30-07-2012 it has struk,till now no repair was done, although i am repeatedly giving compliants to reliance digital services. so please help me
YOURS FAITHFULLY
D.JAYANTHI
9848382126,9030623400

**Reliance Digital** · 08-20-2012, 05:28 PM

Dear Sir,

We sincerely apologize for the inconvenience. We will surely look into your issue and resolve it as soon as possible. We have received your contact details, our concerned representative will be getting in touch with you soon.

We want to assure you that we are committed to solving your problem and resolve it to your satisfaction.

Warm Regards,
Reliance Digital

**Reliance Digital** · 08-22-2012, 05:54 PM

Dear Sir,

We are glad to know that your grievance has been addressed and hope that you are satisfied with our services.

We hope to see you soon at our store again.

Warm Regards,
Reliance Digital

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