Dear Sir/Madam,

I have a whirlpool washing maching carrying the brand name white magic. Its been
more than a month since the machine stopped working. I called up Whirlpool call
centre on 040-60008558 on the same day and lodged a complaint bearing complaint
number 7654. After following up with local authorised dealer in visakhapatnam, a
service engineer from Visakhpatnam Whirlpool authorised service centre visited my
house and after seeing the machine and myself having explained the complaint to him
, said the PCB has to be replaced . This would be third instance of PCB being
replaced. The service engineer said that they would need to procure the PCB from
Hyderabad and would take a weeks time . After repeated follow ups with the local
authorised dealer Sri Sai Harshini Enterprices Ph 08916692599 , they had been saying
today , tommorow and kept on postponing. After about a month, two service engineers
rather inexperienced , had replaced the PCB and in the process of
doing it broke the door of washing machine. The service engineers also said that
the problem lies with voltage and PCB was burnt. Finally they said a new PCB has to
acquired once again from Hyderabad. I have been following up for the same, but they
say today , tommorow and day after but the day till date hasnt arrived. They give
false promises of calling back, but no response so far.

Now with all this one can clearly understand what a customer means to whirlpool.
This is what the company teaches its service engineers to behave with their
customers. They dont respond well , dont follow up and dont keep their customers
informed. The washing machine has been lying useless for more than 6 weeks. We are
facing hell of a time washing clothes by hand and spending money on phone calls to
service centre. The company doesnt pay attention to repairing the defective product
and on top of that we have to depend on their mercy.

Hope the above complaint is taken seriously and is dealt with the same seriousness .

Thanking you,

Sudha

Dear Sir/Madam,

I have a whirlpool washing maching carrying the brand name fully automatic Slash. Its been
more than a month since the machine stopped working. I called up Whirlpool call
centre on their toll free number on the same day and lodged a complaint bearing complaint
number 07528 dated on 05/05/2010 in the name of Velavan (my brother)

After some day service man came to my house and he said he has to replace the PCB board and we said OK.
Initially i asked him how much it will cost, he told me that it will cost around 3500 + service charge (Rs.250).
We said OK, then he started to replace the PCB Board, and we noticed that the PCB board was looking old and we asked him whether this is a new board or not. He said it is a new board. We are not satisified with his word, we started asking more question like where is the whirlpool hologram on the board. He was not sure about that and finally he said that time being you can use this board and once new board comes he will replace the old board and he agreed that that was an old board, then he started bargain on the board price from 3500 to 2000 rupees. We are not satisfied with his service as initially he lied that was brand new board.

We told him to bring the new board and we complained the same to Whirlpool customer care and the representative told that he will talk to his supervisor and update me with in 2 days, but we did not receive any response from them. We called them up again after 2 days, that time they recorded our voice as complaint and the representative told the same response that he will get back me within 2 days. Nothing happened.

As a customer, how do we believe the service engineer who came to my house was a authorized service engineer, as he lied initially on the board quality and the price.

Now with all this one can clearly understand what a customer means to whirlpool.
This is what the company teaches its service engineers to behave with their
customers. They dont respond well , dont follow up and dont keep their customers
informed. The washing machine has been lying useless for more than 6 weeks. We are
facing hell of a time washing clothes by hand and spending money on phone calls to
service centre. The company doesnt pay attention to repairing the defective product
and on top of that we have to depend on their mercy.

Hope the above complaint is taken seriously and is dealt with the same seriousness .

Thanking you,
Rajasekar.