Sir, I planned a trip to Dubai with Travelmasti delhi through its outbound tour operator Ms Jasmine Mehta(jasmine@travelmasti.com)enquiry no 523583.
She offered the trip for 2 adults Satish K vats & Madhu S Vats)as Rs 36000 Each and agreed to accept part money in US$. I paid 700 US $ at exchnage rate of Rs 54.80 as intimated by her on my email id ,satishkvats@gmail.com on Jan 9th at 03;10pm. then One Mr Pratap began calling my nos( 7838187177 & 9418053870). for payments and passport scans. On 18th Jan he called me in AN to collect balance money from my hom e A8/20 Rana Pratap Bagh, which I accepted to pay . Before someone could actually collect the balance money, I slipped at home and thought to hold further payments till I was cleared By doctor for travel and sent a SMS to Jasmine(8800453131) & a call to Pratap(9871971444)( or perhaps the person deputed to make the collection) that I shall pay on the next day after consulting a Doctor. Next day I was diagnosed having a fracture in left foot and put on 3 weeks plaster. I informed Jasmine as soon as I came out of Hospital. She told that perhaps besides one night cancellation fee by hotel Rs 4000 Each could be deducted by airlines Indigo For cancellation Having no recourse I informed of cancellation by e- mail along with a photograph showing myself in plaster. There after Mr pratap rang me on 21st/22nd stating there is full cancellation charge on air tickets, Rs 15500 each In this case. I naturally refused to accept , stating the airlines website states rs 1500 each for international flights. Thereafter they have stopped responding to my mails, and even the balance amount has not been sent to me. Yes they succeeded in convincing the hotel for no cancellation charge and informed me accordingly.
I wrote to them on e-mail that this is not contained in any of their communications. except ` in case of cancellation charges as per hotel & airlines policy` But that they are under obligation to write clearly of the risks involved and can not hide such a threat in simple words like policy. Policy what ever has to be clearly spelled out. I have not received any reply. YES THEY NEVER sent any ticket to me till my cancellation.
I plead to take up my case . The mail of booking offer is produced herewith sir.
Satish Vats\7838187177

On Mon, Jan 9, 2012 at 3:10 PM, Jasmine Mehta <jasmine.mehta@travelmasti.com> wrote:

Dear Sir

The last quote offered to you by me is the final quote

Which is

Airfare

15,500 per person

Land component

USD 374 per person on twin sharing basis( Rate of Exchange 54.80 )

INR 36,000 per person on twin sharing basis

There will not be any surcharge or any tax to be paid anywhere it is all inclusive

Day wise suggested itinerary will be mailed to you shortly

Jasmine Mehta
Outbound Tour Specialist
Travelmasti.com
56, 1st Floor, Near Mahindra Show Room, Main Road Rama Road Industrial Area
Near Kirti Nagar Metro Station, New Delhi - 110015

IATA Accredited agent & Member of IATO, ADTOI, TAFI and UFTAA
Direct:+91 11 4556 -6630
Board: +91 11- 45566-666
Mobile: +91 8800453131
For any feedback or suggestions please write back to my manager at tajinder.sachdeva@travelmasti.com

----- Original Message -----
From: Satish Vats
To: Jasmine Mehta

Sent: 09/01/2012 3:12 PM
Subject: Re: Enquiry # 523583- Magic of Dubai

Sent: 09/01/2012 2:59 PM
Subject: Re: Enquiry # 523583- Magic of Duba

Dear Mr. Satish Vats

Thanks for giving Travelmasti.com, Your preferred Outbound Tour Operator, the opportunity to serve you.
Details of Travel:
No of pax: 2 Adults
Date of travel: 28th Jan , 2012
Room: One Double
Remarks: N.A.

Dubai ( 4 Nights / 5 Days)
Package Inclusions:

• Economy class airfare & taxes on Indigo Airlines
  
• 4nights accommodation at Dubai- Hotel Sea View 4* ( Deluxe Room )
  
• Daily breakfast at hotel.
• Round trip transfers seat in coach basis.
• Dhow Cruise with dinner
  
• Half day Dubai City tour
• Desert safari Tour with BBQ Dinner
• Dubai Tourist Visa
• Ok to Board
  

Package Cost
Airfare
15,500 per person
Land Component
USD 376 per person on twin sharing basis ( Rate of Exchage as of Today 1 USD = 54.80 INR )


Rs.36,000 per person on twin sharing basis.
The price is subject to availability & it may change without any prior notice.

Package Exclusions:

• High season surcharge, if any applicable during the time of convention, events & exhibitions
• Any increase in the airfare charged by the airlines on your air ticket
• Portage, tips, laundry, wines, mineral water, telephone charges, optional tours and all items of personal nature including food and drinks not forming part of the itinerary would be charged
• Anything not specifically mentioned in the "Package includes" sectionPayment Terms:
  
  

  • Final handover (hotel vouchers / Air-tickets / Passports etc.) will be delivered only upon receiving full and final payment & duly filled & signed BTQ form

  Cancellation Policy :
  
  

  • Cancellations must be intimated to us in writing
  • Once the booking has been confirmed and processed, the cancellation charges will be applicable as per the airline and hotel policy
  • In case of no show, 100% of the package cost will be applicable without any refund

  We trust the above information provided is to your satisfaction. Please feel free to contact us for any questions/clarifications.
  
  Thanks and Regards
  Jasmine Mehta
  Outbound Tour Specialist
  Travelmasti.com
  56, 1st Floor, Near Mahindra Show Room, Main Road Rama Road Industrial Area
  Near Kirti Nagar Metro Station, New Delhi - 110015
  
  IATA Accredited agent & Member of IATO, ADTOI, TAFI and UFTAA
  Direct:+91 11 4556 -6630
  Board: +91 11- 45566-666
  Mobile: +91 8800453131
  For any feedback or suggestions please write back to my manager at tajinder.sachdeva@travelmasti.com
  
  

  
  
  
  
  

  
  
  

--
Satish K Vats
Save Water, Every Drop Counts