We were on three week holiday in Tamil Nadu from the USA, while in Madurai, I logged online to TravelGuru.com to make reservations for the evening of 1 January, 2012 at the Hotel Queen's Palace in Ramaswaram. When we arrived, they sent us away rudely, saying they didn't take online reservations, and sent us to a seedy little hotel with a similar name, where there were no workers at all (it seemed abandoned). The first hotel was the place pictured on TravelGuru, so we were obviously victims of a scam. TravelGuru kept our reservation money anyway, and repeated emails are ignored. Fortunately, our driver saw how frightened we were, stranded in an alien town, and found us an adequate replacement hotel, but the experience was terrible, the worst we've had traveling in the Internet Age.
Avoid TravelGuru and any organization they are associated with.

15 January, 2012, addendum: Although they wouldn't respond to direct emails, they emailed us after I posted this complaint on Mouthshut.com. I'm new to this website, but very impressed. The first email apologized for the inconvenience, promised an investigation and refund, and requested that I remove this complaint, edit the review. We thanked them and promised to amend the review once we got our refund. They replied by insisting that we FIRST remove our critical posting here, as "too many people will read it," before they would be able to take care of our refund! The audacity staggers the imagination! Talk about adding insult to injury, they didn't just steal my money, now they have made it clear, they think I'm stupid! No, because fool me once, shame on you..., as they say.

Don't let them fool you, TravelGuru is robbery on the Information Superhighway.