This is a discussion on Wrong ticket given by www.makemytrip.com within the Travel Agent forums, part of the Entertainment category; I made an online booking for returned air travel through makemytrip on 7th September, 2011. While booking it was mentioned ...
Junior Member
Wrong ticket given by www.makemytrip.com I made an online booking for returned air travel through makemytrip on 7th September, 2011. While booking it was mentioned that the tickets are refundable and the same was printed on the tickets too.
I canceled the ticket in December last week. As per the cancellation rules I should have receive 10108/- but I received only 6072/-. Then only I realized that the tickets are actually non-refundable (I confirmed from Airline also) but makemytrip gave me wrong information while booking.
I have called makemytrip customer care many times, but never get a satisfied answer.
I always used to book my tickets from makemytrip but now I lost my faith. I feel it is always better to book the tickets directly from airline's website.
Details -
MakeMyTrip Booking ID: NF2513910173919
Cancellation Reference No: IN1112R0124858
Regards,
Gaurav Agarwal
Senior Member
Dear Gaurav,
With reference to your post above, please note that our customer service representative will contact you within 24 hours to assist you further.
If you do not hear from us within that time, please write to us at triphelp@makemytrip.com and quote your Booking ID or reference number so we can retrieve details of your reservation promptly.
Regards,
MakeMyTrip Care
Senior Member
Dear Gaurav,
With reference to your post above, please note that our customer service representative has contacted you regarding your issue and your refund in under process from our end. You may expect the same to reflect in your account withing 7-10 working days.
Regards,
MakeMyTrip Care
Junior Member
This is ridiculous This is ridiculous. I should have receive 4036/- but I got a notification that I will get only 366/-.Moreover no-one ever contacted me.
Also I have called the makemytrip customer care 4 times, but every time the customer care representative are disconnecting the call purposely. This is too much.
Guys, Please think twice before booking through makemytrip. It's customer care people are very unprofessional. I am going to submit a written complaint in Bangalore's consumer court.
Will keep you updated once I gets any update.
Senior Member
Dear Gaurav,
With reference to your post, please note that your balance refund of Rs.3670 has already been processed by MakeMyTrip on 17th Jan 2012 with refund reference number 201723356424. You may expect the same to be reflecting in your account withing 5-7 working days of refund.
Regards,
MakeMyTrip care
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