Dear Sir/ Madam,
I had booked for hotel accommodation with Hotel Sahyadri using the online booking service of Travel Guru. The booking was for 31st Dec,11 booked on through Online booking 22-Oct-11. Travel guru confirmed availability of room and I paid the amount of Rs.2,867/- through Online. Just one week prior to my travel i.e. on 25th Dec I contacted the Hotel Sahyadri for informing them of my arrive time at Hotel. After discussion I was shocked to know that they had informed Travel guru for regret for hotel booking and this was never intimated to me even after booking was done on 22-Oct’11 ( almost 2 month ago). Also the officials at Hotel Sahyadri replied that there is no room booked in my name and there is no vacancy.
I checked up with Travel Guru over phone( on 25th Dec), and they confirmed that I need not to worry and assured my for for my hotel booking. She told me that this compliant is being forwarded to concern person of Travel Guru who looks after Alibaug related booking and he will revert back within 24Hr and resolve this issue but till day even after 5 days no confirmation is from Travel guru received for resolution of hotel booking.

I don’t know now what to do as it seems that entire trip plan has been spoiled due to such nonsense services ? I feel that I have been cheated. I need my money back 2 without an cancellation charges with 2 month interest on my paid amount.
Had I not checked up with Hotel Sahyadri on 25th Dec, I might have had a horrible tour experience as I might end up packing on the same day or may have to settled for some cheap hotels to stay with my family. This is absolutely ridicules services by Travel Guru.Thanks & Regards,
Sanjay Sharma