The process for package "SWISS PARIS DELIGHT" was started on Date 30 Jan. 2012 through a mail from Make My Trip, i convinced for package and deposited Rs. 20000/-(as Booking Amount) in company a/c 00032210006937 of HDFC Bank Ltd. on 31st Jan.2012 , receipt of amount was send on 1st Feb. 2012 to me through mail. On Date 6 Feb. 2012 Rs. 35000/- deposited in same a/c. ,receipt was send after 3 days i.e on 9 Feb. 2012.
After passing 4 days Mr. Mohammad Danish called on my M.No. +919996780906 and write a mail for required Documents which was send to him and before sending these documents i called him and inquired about any pending document if any, he replied that nothing is pending,send these documents through Blue Dart courier services and documents are received by him on 15 or 16 Feb. 2012.
After sending these documents i was assured for confirmation for my tour but on the same day i.e 16 Feb.2012 he and Ms. Manisha told me that some formats has not been send to you from my side in previous mail i.e on 13 Feb. 2012 and i am sending these formats to you through mail and kindly provide the same as soon as possible and at the same time my wife is out of town for 5 Days and i told him after that i can send these documents, he replied ok. And Rs. 105000/- was deposited in the same a/c through Chq. on 23 Feb. 2012. All installemnts are deposited as per your comapny guidelines
On 24 Feb. Mr. Mohammad Danish told me about receiving of Documents but can't file case in Switzerland Embassy and as an alternate he has to file case in France Embassy for which some additional documents required which was received by him on 25 Feb. 2012 by Hand.
And on Feb. 28 mail Mr. Mohammad Danish is not able to release relevant travel voucher for want of mere Rs. 3144 so as to match today costing.
On March 2 2012 Mr. Mohammad Danish called me and all discussion i have discussed in my previous mail.
Dear sir as per your requirements i have send all the documents to your good office nothing in pending on my side. Visa chasing is your sole responsibility, this above cited matter questions your credibility in the field of Tours & Travels.
In last as your customer i feel cheated and harassed by such a renowned Tour and Travel company in the first stage.
As per your cancellation policy i don't understand why your company has taken booking after passing minimum 45 days and why there is delay in communication and documentation from your side, is it all fixed for grabbing of huge amount i.e Rs. 160000/- or is it 420 ?.
Kindly solve the matter and refund the amount so that your company's reputation is might not be on stage.