Dear Sir,
I took the membership of Mountain Club, Bhimtal through Gold
Crown Vacations Pvt Ltd. (Code - GCVC 748) on 20th March 2009 from the
branch office in EDM Mall, Kaushambi, Ghaziabad (U.P).
Initially, I paid Rs 31,250/- as membership fee to Mr Arun Gupta and rest
amount had to be paid in monthly installments. I was told that at any point
of time, if I want, I can discontinue my membership and I'll get the
complete refund of membership fee (If its is canceled within a week).
Within a week when I confirmed about the properties, I requested to cancel
the membership (on 25/03/09 through e-mail & Phone call) and met to the
director of Gold crown vacations on 02/04/09 regarding the cancelation. He
insist me to visit the property first or I have to pay Rs 15000/- as
administrative fee (But it was no where mentioned throughout our
conversation). He settled the down payment to Rs 18750/- and at the same
time I received an agreement on 06/04/09 to be signed before going to the
property. Since, before continuing this membership, I wanted to see the
property, I signed the agreement.
I had a trip to the apartment Alpine Club, Nanital on 10/04/09. It was
completely different experience as compared to the promises made by Gold
crown Vacations Pvt Ltd (five star facilities). The apartment was of third
class and its standard was even lower than any normal guest house. Its
location was horrible, there was not proper service, no parking space and
the apartment was completely isolated from the market. I did not liked the
property & the service provided by them.
After coming out from there, I again went to goldcrown vacations,
lajpatnagar on 29/04/09 and gave request to cancel the membership. It was
received by Ms Monika in front of Mr. Iqbal. In between 10/04/09 to
29/04/09, I sent two e-mails (on 13 & 16 April) & more than 25 phone calls
to the get the cancellation process & arrange a meeting with Mr. Iqbal (The
director of Gold Crown Vacations Pvt Ltd.).
The cancellation request was received & it was decided to settle the matter
& refund of payment till 26/05/09. After that I took continuous follow up to
check the status of application & had a visit to Lajpat Nagar office also
but, I did not receive any confirmed & trustful response from the office. No
one seems to be interested in the matter. Whenever I called them up, I never
received a call back from them, though it was always said to call me back.
After more than two months, I received a cheque of Rs- 3750/- and it bounced
and not cleared till date. They deducted Rs 15000/- as administrator fee and
without any service .
I request you to please help me out so that I can get My Rs 15000/- from
the company.
Sincerely
Rajeev Kumar
09990526533


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