Respected Sir/Madam,

My name is Santhosh K Cheriyan and i am a software professional working in Mohali, Punjab. I have booked a domestic flight ticket(Yatra reference number 0807105839)through "YATRA" web site on July 8th 2010 and the payment was done through net banking of my CITI Bank Account.The payment amount was Rs.8684.On November last week i cancelled the same ticket through online and the refund amount(After deduction it is Rs. 6934) is supposed to be credited back to my account within 2 days.I have not received the money within the time so i called YATRA customer care and talk to their representatives and they are saying the refund has been done on 26th of November 2010.But last four months i haven't got my money back and i am calling the YATRA customer care daily and spending around 1 - 2hrs on phone and there is no progress till now. Each time one new person will pick up the phone and i need to explain the things from scratch and they give different answers which is no where taking me up.They asked me to provide the details like my Bank statements etc which i did already but of no use. One day i talk to one YATRA representative and he gave a transaction number (MCIT0070081880) which i provided to the CITI Bank and they told that with that number no transaction has been happened.I checked my account in YATRA web site and the cancellation status of my ticket still shows "Cancellation in Process" so i informed the same to YATRA customer care and they keep on saying the amount has been refunded. I told them to provide the complete transaction details of mine so that i trace the same with the Bank and the YATRA people denied it saying they are not supposed to share those informations. I am totally confused and frustrated with the way this issue has been taken care. I spend lots of my time and money on making phone calls on hours and the net result is zero. I am humbly requesting you to have a look into my problem seriously and take necessary action on it. After spending this much time on this problem, i would expect a complete refund of my ticket(Rs.8684)from YATRA team. Please let me know if you need further informations related to this issue.

Thanking You.

Yours Faithfully,

Santhosh K.Cheriyan.
H.No:3018, First Floor,
Sector -71, S.A.S.Nagar,
Mohali, Punjab - 160055.