Saujanya kashyap is right .
my name is Altaf Karjikar and i have been through a similar experience as so have the below people
krdpravin@rediffmail.com
atingupta2005@gmail.com
their addresses were taken from google.com . you can find hundreds of people who have ben conned , cheated , duped of their money by makemytrip.com . Deepak karla is well aware of this ( since people do send him mails regarding this but still takes no action as he is the ultimate beneficary of the conned money , may God almighty repay him and his family in the right manner for taking money by cheating others .
i booked a ticket by makemytrip.com ( pronounced as destroymytrip-and-take-mymoney.com ) for jetlite flight in India but did not get the ticket or get my money back.
money paid but no ticket , i had to book alternate tickets from other flights .
in case more such people are still looking to make complaints please lets form a community or some group to make sure this website is shutdown as soon as possible . please remember 1 person cannot make a diffrence alone but together the help of others we surely can do something to stop this nonsense. there is no harm in trying to get our own money back.
regards
Altaf Karjikar
00971502565828

I had booked a to & fro ticket from Bangalore to Pune from their website. After the payment is made get a mail that only the return journey (Pune to Bangalore) is booked but the forward journey (Bangalore to Pune) is not booked.

So I told them to cancel the whole thing since without a ticket to Pune what is the use of a return ticket. They inform me that only the forward journey can be refunded and not the return trip and that if I want to cancel it will have to pay the cancellation charges.

Basic COMMON SENSE will be first to book the forward journey and then the return journey. This experience leaves you feeling real cheated.

I have previously booked quite a few tickets from CLEARTRIP.com. Till now have had a very satisfying experience with them. I would seriously recommend people to use them rather than this cheat of a website.

Hello Sir/Madam,

I had made hotel Bookings online on makemytrip site for the hotel Ayur country resort(3 star),Munnar,Cochin-kerala on 16th of november 2009.I ahd got a confirmation voucher immediately on that day itself and my money of 4846 got deducted.My checkin date for the hotel was 25th november 2009.Just before 2 days of checkin ie:23rd november i get a call saying that the hotel rooms are not available in Ayur country resort and the our stay is arranged in the same category hotel (Autumn trees) which is also a 3 star and a resort kind of a hotel.But all the information was false.It is 1 star hotel(kind of lodge.It will be wrong to say 1 star).Immediately i told them to give the refund back.They refused to do it saying that booking has been alrady done.They did the arrangement without consulting us and taking our preference.I tried calling them many times.They used to cut my calls once i used to tell them to cancel the booking and give the refund.

I have sent many mails to hotelservices@makemytrip.com.They have refused to give the money.


The concerned authorities,please look into my matter and take necessary actions.

Please assist me to take the matter further in the court.

Makemytrip is playing with the innocent people nad thier money.

thanks and regards,
Preeti Shetty

I, Ritu Srivastava, has written 35mails to the company requesting to send my Make My Trip Voucher of amount Rs 5513/ (transaction). I booked that voucher on 22 October and so far I have not received that voucher and I am waiting for that. everytime your customer care
executives say the same thing that "They have forwarded my request to concerned Department and they will get to me within 24 hours". So far, I have not received a single call from end and moreover they are not bothered about my voucher. My money has been stuck". They are just giving me false promises that i will receive voucher within 48 hours.

Last time I spoke to CCE on 2 of December and he stated the same thing. It has more than 45 days. This is sorry to say that I am bugged with all of sorry and excuses made by your company.

I dont know whether their concerned depart is sleeping or what they are doing. I want to bring this in front of CEO of Mr. Deepak Kalra (CEO, makemytrip.com). If anybody has his e-mail id, please give it to me.

My contact details are ritu.instablogs@gmail.com
ritusrivastava_22@yahoo.co.in

Hi ,

i want a lwyer who can get me refund of money faster and some compensation on harrasment and mental agony.I booked tickets on my credit card on october 24 i got a reply that the tickets are booked and please make a payment to our Chandigarh office i made the payment through credit card immediately.then the same day acall came and said sir the tickets could not be booked and we will return your money in 10 days then the phone came sir we have available tickets to BRazil but you will have to pay 7000 more i made again the payments ,then suddenly someone called and told me that we will refund your money as tickets could not be booked. then i requested to let me know if there is till a ticket available on other date they told me that a ticket costing 64000 is available,i purchased them,

Somehow i had some visa issues and had to cancel the tickets they charged 9000 as penalty i agreed but the Customer care executive told me that the tickets were for 54425 not 64000 i was shocked then they said there is a escalation we have to sort it out and you will get acall from accounts ,For 1 week no one called i called them and they took my bank account number. i gave them that but again after 1 week no one called so i called gaian and one girl told me the case is still in escalation and you will receive in 5 days but still i have no payments.

If any lawyer is there please help me i am willing to pay 10 % of my payments and 50 % on compensation to the lawyer

Please contact me on 09878450460

Thanks

Hi Sir/Madam

To tell in one line the worst customer service i have ever seen in my life is Makemytrip.com

The incident was i was trying to book a flight ticket in Paramount Airways on Jan First week.
In the final process the website went down due to techincal errors. The money has been taken from ICICI Account.
I called the customer care that night for more than 10 times but no one was giving a proper reply what happened to my money ?...
Every time they were telling different answers..
Finally next day one customer care person told makemytrip.com recieved my money and will book the tickets and sent a confrimatiom mails for the same.
But agian after 2 hours i got call from another cutomer care person it was wrong message and you will recieve your money back within 72 Hours.
So in this mean time i was happy that i booked my tickets but finally it didnt happen.....
But when i called the cutomer care after 2 days the person was saying it will take another 7 business days, i was totally frustrated about the time i spent on makemytrip.com and the insecurity of my money for the same.I told him the experience and frustration i had with makemytrip.com for the whole incident and asked to connect the call to amanger when i asked to connect to the manager ,but this guy being a brillinat customer exceutive he put the call on hold for more than 10 minutes so that i will get farustrated and leave the Call.Great Thinking buddy ...
That time i made sure that i will never open Makemttrip.com in my life.....
I told all my friends,colleagues in my MNC company,relative please dont use makemytrip.com for any reason anymore

I have faced the same issue as with Makemytrip's customer care. They have taken the money from my account and have not confirmed my flight tikcets yet...
Not just that... though they are able to pull up the details of the booking, they refuse to acknowledge receipt of payment or confirmation of booking.
Can anyone share the email id of their CEO Deep Kalra?

Below is my complaint I sent on Feb 2nd, 2011 to Ms. Chadha from Make My Trip New York Office. I am waiting and still no action on it, I just cant believe this company is such a Unprofessional, uncaring, giving fraud service to its customers

November 25th I am browsing for booking a flight ticket to India one way. I am excited to finally meet my family after three and half years. After some friends recommendations I go to Make My trip web site. I go to see that it’s an Indian online travel booking company. It also says no. 1 choice for NRI, India's No. 1 Travel Company and a lot of other stuff. I say why not it’s my country’s company and I can trust them and I want my business to go to them. I went to the Chat option and start chatting with Mr. Sharma. Reference ID: [101125-025694] Chat session. I give him my travel details and also mention i need an airline ticket which do not require TRANSIT VISA. He acknowledges it and books me a flight on Kuwait Airlines and assures me that no transit visa is required, The flight will depart from JFK Airport to Mumbai and samll stop over in Kuwait for flight Change.
MakeMyTrip Booking No. US1011B02251

December 23, 2010 I reach JFK airport, stand in line for boarding pass of Kuwait Airlines. I reached the counter and the agent tells me that the flight stops at London Heathrow Airport and I need a transit Visa for Britain to board. I am kind of shocked. I went ahead and spoke to the reservation manager at Kuwait Airlines Booking. He says the same thing. I tried explaining him that my booking agent from Make My Trip conformed me that I do not need a transit visa for this flight. But the reservation manager tells me that he can’t allow me to board the airlines. I call Make My Trip, the agent tells me that Make My Trip booking is right and the flight doesn’t need a Transit Visa and the agent mentions at no point I informed them in chat that I need a booking without a transit visa. I am kind of confused.
The agent tells me that he would cancel my Kuwait airlines ticket and book me another flight. He books me at Jordanian Airlines which costs me $2381. MakeMyTrip Booking No.US1012B02117. I stand in the queue of Jordanian airlines, now Jordan Airlines reservation agent says that I need a transit visa for Abu Dhabi and refuses to give me boarding pass. I call make My Trip again. After all the chat, they cancel my booking on Jordanian Airlines and book me on Emirates Airlines MakeMyTrip Booking No : US1012B02117. This costs me more $300. Total Cost of Flight now is $3616 one way. ($935+$2381+$300)
I arrived India and get sick for 3 days. The first thing I do is check my Chat Transcript of booking my on Kuwait airlines. In the chat I specifically mentioned the visa I hold and also went on to inform them that I do not need a flight ticket that needs a Transit Visa. The booking agent acknowledged it and booked me on Kuwait airlines.
I contact Customer care of Make My Trip in India and they tell me that I have to chat with customer care on US website. In about 2 weeks or so I get my refund of $935.
I contact Customer care though Chat. I explain the agent everything and told him that it wasn’t customer’s mistake if the booking agent booked a wrong flight after having all the information about the customer and specifically mentioning about the Visa Status. It was solely Make My Trip’s mistake of not having updated info of the flight they are booking there customers on. I also tell him that I am willing to be responsible for $935 which was my initial charges for my travel arrangements and my $2681 should be returned back to me. (Now after $935 refund I expect $1746 to be refunded back to me) The agent says Sir, the manager is not present right now and somebody will get back to me with a resolution in 48hrs. Reference ID: [110104-044888] Chat session Tuesday, January 4, 2011 6:33 AM.
I contact customer care again for another 3 more times through chat and I do not get a resolution and I have been ignored and the agents were very unhelpful:
Reference ID: [110108-006163] Chat session Friday, January 7, 2011 5:06 PM
Reference ID: [110114-007214] Chat session Thursday, January 13, 2011 6:08 PM
Reference ID: [110114-008458] Chat session Thursday, January 13, 2011 7:02 PM
I have called 4 times on US website booking no. (1800INDIA10) to customer care of make my trip, I needed to talk to manager and the answer given to me was that the manager was busy and also not available. My calls were dropped and very unprofessionally handled and the agents spoke to me rudely.
I belong to hospitality field, and I worked for hotels l like Hilton and Leela’s. I can’t believe such a reputed company can do this to a customer.
I feel that I got cheated and there is no value of service rendered to me from Make My Trip. My reservation wasn't handled properly by Make My trip even though I made my travel plans way in advance and caused me lot of inconvenience.

I rate this business the worst business I have ever come across. I would rather take my business to Yatra or Travelocity web site.

Vikramraj Vijayan
vikramrajvijayan@yahoo.com
091 7259109484

Recently, just two weeks back, I had a confirmed ticket issued by Make My Trip for Bangalore - Bhubhaneshwar sector on Indigo airlines. But to my horror, Indigo officials told me that the ticket was ON HOLD and I missed an appointment with the governer of the state. Based on the advise of Make My Trip customer service support (Joke ?) executive, I booked the next immediate available flight paying extra sum over and above what I already had paid to Make My Trip. Till date, I am yet to get this refunded. No mails replied by them in the last 1 week and it appears that they have directed the mails to the JUNK folder !

Can anyone share the email ID of Mr.Deep Kalra, CEO of Make My Trip ?

Ramesh
+91 9560521515

dear respected sir,

im the user of the make my trip and a travelling agent im always booking from m.k.t. and also booking rail booking in very lease fair and my complain is not booking rail i dont no why is please give me replay.

thank u
from shaik hassan ali;

I had booked a confirmed return ticket by Indigo through makemytrip website on 28th December 2010 for travel in February. I travelled the onward sector Hyd-Del on 18th Feb. I had to cancel the return sector on the 21st Feb - which my wife did by calling makemytrip about 5 hrs before departure of the flight. The ticket said it is a refundable fare and the call center person confirmed the same. An amount of approx Rs 3300 was to come as refund within 7 working days.
By March 18th, when we checked our credit card statement - there was no refund. This was the beginning of a nightmare which is still on. After multiple calls and exchanges of emails we were curtly informed that the refund amount is only Rs 179 and that was credited into our HDFC credit card on the 22nd of March.
We decided to get to the bottom of this matter and pursued with makemytrip. Everytime we were told that the matter would be escalated to a higher leval and that there was no supervisor available - pl call gain after 48-72 hrs...
Finally, they agreed that there was amistake and they would credit the balance amount of approx Rs 2900 into our credit card - this happened around 23rd of March and the amount should reflect in our credit card in 5 working days.
Today - 13th APril when we checked our cc statement - there is still no credit done by makemytrip for this amount. When we called them - we were shocked to hear that the amount has been credited on 23rd March itself and that they can't provide any further information - the matter will be escalated to higher authority - no supervisor is available - and finally they disconnected the call.

CAN ANYBODY SHARE THE CONTACT DETAILS OF MR DEEP KALRA WHO OWNS THIS COMPANY?? IS HE AWARE OF THE FRAUD THAT HAPPENS IN THIS COMPANY.

i had gone through all the complaints & mine is not different. Its the same story of unprofessional, cheating, unplanned, not keeping the words, irritating, looters office. You can name any worst kind of adjective for makemytrip & it will be still insufficient to rate their services. Recently I booked a family vacation in USA for 20 days & 19 nights. This booking was done on 3rd Feb & the tour date 3rd May. Till date in spite of paying every penny to them I still have not received final papers from them. Except air tickets I don't know who is going to welcome us in USA, where we will be staying? In spite of booking 3 months in advance because of their silly mistakes I had to cancel USA interview dates twice & finally appeared on 21st April barely a week before departure. But these people do not learn from their previous mistakes. Day after tomorrow we will be leaving our home town to board fight from Mumbai on 2nd May midnight. It's ridiculous that after paying hefty amount of almost 10,000,00 Rs to them they don't have any respect for their passengers.It seems not accepting the call, someone picking up the phone from office & telling that the concerned person is very busy is routine company etiquette all over the world. It's shameful that an Indian company is doing such kind of business. It's the only company I know who don't have any authority to complain. I think they should be awarded for creating one platform for all the employees & owners of makemytrip. Even Bil Gate, Mukesh Ambani, Laxmi Mittal are approachable surprisingly nobody knows how to reach Mr. Kalra.
Hope my tour starts well on 3rd & ends well.My mother is very happy now a days & she has all the praise for makemytrip people since I started praying GOD first time in my life.

I loged in the portal of make my trip where i have to book a airline ticket for my parents who have been stucked up in srinagar on 30th april 2011 because of AIR INDIA strike. So i thought i book a ticket fro delhi and send them a new ticket . And i was on make my trip portal where i booked a kingfisher flight for 1st may 2011 and the portal says the tickets are available for the kingfisher flight and i started filling the passenger list then the payment gateway, i punched the debit card gateway where they have taken the money of RS.8944 /- from account and then instead of receiving the ticket i have received :- noreply@makemytrip.com to me
show details 1:21 PM (52 minutes ago)


Booking Unsuccessful
MakeMyTrip Booking ID -NF252025427871
Booking Date - Sat, 30 April 11



Mr SURESH BHATIA,

Your payment has been processed, however due to a technical error, the system was unable to confirm your booking. This is a rare occurrence and can happen when there is a sudden drop in seat availability on your chosen flight.

Your payment has been sent for refund processing and the same will be processed within the next 2 business days. We will send you a confirmation mailer once the refund is processed from our end.

We request you to make a fresh booking on a different flight. Please click here to look at all possible flight options for your selected travel date(s) and proceed with the booking.

Please refer to the FAQ section below on how to check the refund status of your transaction online.

We regret any inconvenience caused.

Team MakeMyTrip.com



Payment Details

Total FareRs. 8,944



Total Amount Charged (rounded) Rs. 8,944





Total Refund Amount Rs. 8,944

Note: Any discount or promotional offer, if availed, has been adjusted in the Total Amount Charged.
Then i spoked to the customer service representative MR. SARABJEET SINGH who is no where right person to sit on the seat. he does not know how to speak to the customers. Then spoked to the team leader MS. MEGHA GOSWAMI AT GURGAON OFFICE SHE WAS NOT ABLE TO HELP ME. THIS IS A CHEATER COMPANY PLS DO NOT BOOK ANY TICKETS OR PACKAGES WITH MAKE MY TRIP. AND I REQUEST ME. DEEP KALRA TO IMPROVE HIS SERVICES.

Hi,

I'am filing the complaint against Make my trip as their site is really pathetic and these people and their technical failures are costing the customers huge amounts.

I booked my tickets for Delhi -pune - delhi for my family , at the time of booking I got the time out error from their site and it was mentioned due to time out error your booking cannot be done please try after sometime so I went to Yatra.com to book the tickets and when I reached my Inbox I found that Make my trip has also given me mail for confirmation so I went to cancel booking I made via Make my trip and at that time they charged me 5250 Rs as cancellation charges , when I called them up they said that this could not be refunded as these are airline charges .

I paid them 5250 rs for nothing and for thing that was not my fault , it was their system error that has costed me this money , I'am filing this complaint so that other people are aware what kind of thieves these people are .