Originally Posted by Sulekha

I have been very disapointed by the false promise made by a staff, Mr Gauravlamba, at this online ticketting agent, ebookers. I was assured that the price ebookers was offering; was the best and can not be beaten. I was reassured that if I found another cheaper price within 48 hours, cheaper than ebookers, then ebookers would price match. I found this within 5 hours , yet the staff at ebookers refused to accept the price competetion with The Globe Hunters. I initially spoke to Swaliha. She was unable to do this and called the supervisor, named,
Mr Ramanarayanan. Neither of them were helpfull. They were changing goalpost to avoid the price match. Kept increasing conditions. The price available for the exact flight was over £270 cheaper(in total).

The experience has put me off from booking tickets from ebookers for ever.

The agency you selected although it has a website is not an Online Retailer and operates its sales offline. Regrettably this means that the terms of the Price Guarantee were not met and as such your claim was declined.

Best Price Guarantee – Flights
ii) Only prices from online travel retailers will be matched and the flight at the lower price must be offered by a bonded travel agent (IATA membership or equivalent

ebookers.com is a leading pan-European online travel agency specialising in worldwide travel. ebookers.com offers a wide range of travel products including a choice of over 250 airlines, more than 86,000 hotels, holidays, car hire and insurance. ebookers.com is part of Orbitz Worldwide (NYSE: OWW), a leading global online travel company. ebookers.com prides itself in its passion for travel and in strong customer experience.