I demand justice from you, kindly go through my case and decide.
Dear Sir/Mam,
I booked a ticket by Travelchacha.com on 31-07-2010 from Hyderabad to Delhi, Jetlite Flight dated 25-09-2010,(Booking reference No. AMZWDT) but as i was expecting i didnt receive any E-ticket, i called you up and you said i will get my ticket soon, but i didnt get my ticket and i lost faith in the company. Then one day (13 days before the date of travel and 1.7 months after the date of booking) a lady called and asked that Jetlite flight wont be possible and if its fine if i can travel by Air India flight, same timings of departure and arrival. I was in a middle of a break of my class and I said Yes, it would be fine with me if its fine with the company, then the lady said ok she will have to send a paper ticket and she noted my college address. She did'nt educate me over the importance of that paper ticket and how mandatory it is to carry along, she did'nt fulfill her duty of Right to Information to the customer. I just thought that she is fulfilling her obligation of sending a normal ticket. I checked with the hostel authorities but no speed post or courier was received.
In the begining i called you up and she replied that i will get it soon but when i did'nt, I just called Air India to check if any booking has been made on my name, they then told and confirmed that my PNR no. is RIIVSR and there is no need for a paper ticket as i will get the ticket at the counter, as i always do when i travel. I cross checked with Air india customer care thrice and each time she was sure that i will get my ticket at the counter, but to my full surprise the lady at the counter refused to give me the ticket and asked me for the paper ticket which i didnt have. I called the company but they were not able to coordinate with Air India either. I paid 6891 Rupees and purchased a new ticket, and the lady at your office declared the whole situation as my fault, as i should have called her to ask about the speedpost, she never called back to check whether i got the ticket or not, or what is the speed post referrence number. No mail or anything in written. How can you people expect a lot (almost everything) from a customer, even if i had received the ticket, what if i had forget to take it along, who will educate me about the importance of the ticket. I never carry any ticket along, everytime the lady at the counter gives me my ticket. I was goin back home after 2 months of hard work to see my parents, but the company ruined my happiness and i curse myself for buying the ticket from you.
After all this, i mailed the situation to the comapny, i never wanted to drag the company to consumer court, so we had a settlement that they would refund 50% of the amount that i paid at the counter that is 3445 rupees, but it has been more than a month since their commitment and they have not refunded my amount. Now i want to file a case against them and want higher compensation.
Thank you.
Chirag Mangalick
IBS, Hyderabad