Dear Sir,

I and my wife had recently been to Malaysia and Singapore. The tickets and all
arrangements were done by a travel agent
M/s Namaste India, based in Malad, Mumbai.

However, we had to face lots of trouble due to their lack of proper arrangement.

1) They informed us that we get visa on arrival to mayalsia.. and they had
booked our train tickets from singapore to malaysia.. and return..
however, on our way back to malaysia, we were stopped by the singapore
immigration at railway station for not having the visa and were informed
that visa on arrival is not availble at singapore railway staion and we were not
allowed to board the train to malaysia... We were
taken to singapore immigration police station and were questioned about our
where abouts.. after long discussion, we were
almost left standstill at singapore station with all the luagage and finally had
to go ... cancel the train tickets.... go to visa embassy ...
take new visa.. and go to coach station.. and take a bus back to singapore...
our whole day went just carrying the luggage from one place to other
and after all the embarresment we had to face at the immigration...

2) We had train tickets back and forth from singapore to malaysia... upon our
arrival to malaysia.. we had to change our schedule and
planned to travel to singapore a day earlier and we informed the travel agent to
booked the tickets by bus and cancel the train tickets...
We were informed by the agent that the train tickets once cancelled will have no
refund. upon that information, we trusted the same,
and went ahead to book the bus tickets by paying extra money from our own
pockets... but while returning from singapore, ( as mentioned
in point no. 1), we came to know that the train tickets could be cancelled and
could get the refund back too, which the agent didnt do
and informed us with wrong details...

3) We were informed by our travel agent about a special show at malaysia, called
seru malayu which included free dinner.... and charged us
USD 100/- ( Rs. 4,500/- ) per peron for the same.... Upon reaching Mayalsia,
Seru Malayu... we came to know.. that the price for dinner is only Ringit 79/-
( Rs. 1000/-). and the cultural dance was free which was included in the dinner.
exactle the apposite what was infomred to us by the tour agent.
we thought it would be in a big opera.. but finally it turned out to be a very
small place.... and we had to pay Rs. 9000/- instead of Rs. 2000/-.
They can charge high but not 400 % high.... with wrong information.

We have been chasing the tour agent for the problem that we faced at immigration
and for the reimbursement incurred by us for the additional expenses
for taxis, bus tickets and cancellation of train tickets and especially for the
troubles that we went through customs.... and also for the 3rd Point for the
show...
which almost goes upto Rs. 25,000/ for reimbursent for expenses and additional
Rs. 25,000/- i informed them to pay for the troubles that we faced with
immigration..

The above trip was in the month of June and for last two month we have been
following and chasing the travel agent for almost two months
but the response from the travel agent is pathetic.... finally they confirmed me
to pay only 8,000/- just for train refund and for troubles that i faced at
customs...
and for the coach and taxis amounts they are yet to take decision.. i had
informed them to send me Rs.8000 and told them that i will follow up with the
higher authorities
for the pending issuess.. however, there has been no response from their side..
no payments and very bad service.. only i have been following up and calling
them
infinite times.. but no response from their side..

Pls help me how to come out of this.. so that they dont take anyone for
granted.. and dont charge so exhorbitely high from any other customers....

Pls revert..

Thanks and Best Regards
Alkesh