Complaint No:FLTINT1000104799555
Hi, Please be aware of the risk that you run when making purchases at MakeMyTrip.com. Their booking system is totally unreliable and the people who run it are unethical or at best irresponsible. A summary of my experience is given below:
1. I tried making a reservation for airtickets on MakeMyTrip worth $1,040 (approximately Rs 50,000). The system processed my payment but at the end of it, gave me a message saying that due to some unusual circumstance, my reservation could not be completed but my credit card was charged and that I would be contacted within 2 hours
2. When making the reservation, the system asks you for one contact detail in the passenger information section. On any other website you would put the details of the passenger travelling and not necessarily of the person paying. After I printed the error message the window automatically closed and all details of the reservation was lost. Thankfully an email was sent to the passenger's email id.
3. I tried calling the MakeMyTrip customer service in the US and then figured that there is NO WAY I can call the Indian customer service from the US who would be addressing my problem and the minimum wait time for that is 24 hours (btw I never received a call)
4. I tried the online chat and the customer rep told me that I will be contacted and after trying to explain for 10+mins that MakeMyTrip did not have my contact details, I gave up. I finally ended up calling the US customer service and left my number there (to which I again got no response)
5. I did get an email in 2 hours from the passenger (who forwarded me an email from MakeMyTrip) that the reservation was not successful and I had the option of getting a full refund. I promptly replied but 3 days later the $1,040 was charged to my credit card and all further communication was of no avail.
6. Luckily, the US credit card agencies support disputing transactions. If not, I dont know what I would do.

In my mind this is fraud. The company acknowledges that there should not be a charge but still goes ahead and charges the credit card...
As a consumer I had tried looking for complaints before making a purchase, but did not find any relevant ones - hence got misinformed.

Buyers please be aware!

Dear Mr. Ashish Maskara,

With reference to your post, kindly note that since our system was unable to confirm your booking, our representative, Vineet contacted you on the same day i.e. June 19, 2010 over email. You requested him to "if you could do a full refund to my credit card/ cancel the authorization amount altogether so that I don't incur any transaction fees whatsoever for an international transaction", which is what we proceeded to do. The Refund Reference Number for your refund is 17719567414. You may quote the RRN to your credit card company regarding your account being debited.

We would also like to inform you that the US Toll Free number for our 24x7 customer service is 1-800-INDIA-10.

For further assistance, please write to triphelp@makemytrip.com.

Regards,

MakeMyTrip Care

Today i found out that i was charge by makemytrip.com (or somone using their name as the billing descriptor).
I have been charged $10,000!

Besides that i have been charged by Emirate Airlines (another $7,000) and Siberia Airlines (another $6,000).
Someone had quite a good time using my card...