Club Mahindra Account cancellation refund.

PAUL ROSIAH alfaheattech@gmail.com CMHL MEMBER ID 779439

Hello,
We were lured into becoming members on MAY 29 2008. With a bait of a free 2N/3D holiday package, we were lured into discussions with Club Mahindra. The entire two hour presentation gave such a glorified picture that not opting for membership appeared as a major loss for a lifetime. Not to mention, that the Sales exec MR.VIJI BABU Kalyani Nagar,PUNE OFFICE continuously assured that the membership could be cancelled / returned / sold at any point of time, with refund of the entire unused amount. When I posed the question regarding how would I get a buyerWherein we had made an upfront payment of 29978/-. (CASH Rs 5000/- & CHEQUE for Rs 24978/- with Cheque No 212655 dt 29.05.2008, Shree Sadguru JangliMaharaj Coop Bank ltd, Bhosari branch, Pune.)along with we paid 11 EMI @ Rs 5952/- (Rs 65472/-through ECS from the same Bank)WE HAVE PAID TOTAL AMOUNT OF Rs 95450.00 During the entire two hour presentation, no mention of the time limit pertaining to cancellation of membership was conveyed .But MR.VIJI BABU, THE SALES EXE, Kalyani Nagar,PUNE OFFICE told that the membership can be transferred to somebody else in case we opted to do so were we given anything in writing which conveyed the same.However owing to bad experience while trying to book the first holiday with them and SINCE WE COULD NOT GET ANY BENEFIT FROM THEM and also due to some financial troubles we decided to cancel the membership, in the first week of MAY 2008. Also inspite of repeated reqeusts, This torture round included unattended calls, a shocking communication that the 0 day period was over and thus no refund (which had never ever been mentioned despite the long meetings),we have not been provided the contact details of the senior management. We once again tried for the bookings, but when I failed this time also, I finally gave the cancellation request on 10th May, 2008 at Pune office and then a chase with Customer Care started. We went to their pune office on 10.05.2008 and we wre told that we will not be refunded any money and till today we could not get anything from them. We want to escalate the issue effectively inorder to receive justice and a refund of our hard earned money. PLEASE HELP GET OUR HARD EARNED MONEY BACK!