Dear Neil Pinto,

With reference to your post and subsequent communication with a MakeMyTrip representive, kindly note that your refund has been processed. The Refund Reference Numbers (RRN) for the same are 13370918909, 13329105773 and 13261134438.

We apologise for any inconvenience you've faced in your interaction with us.

Regards,

MakeMyTrip Care

Hi,

I had booked rail tickets for a round trip ( RAL6000704648) from Kolkata to Hydrabad in Falaknama Express for six passengers. The journey was to start on 21st April and the return was on 25th of April. Due to some unavoidable circumstances I had to cancel one ticket on 13th April while the tickets were still waitlisted. I received the refund of the amount Rs.1167/- of the cancelled ticket for one leg of the journey which was from Kolkata to Hydrabad on 20th Of April. However for the return leg, that is, Hydrabad to Kolkata I am yet to receive my refund of Rs.1187/-. For the resolution of the same I have called Make My Trip customer service more than six to seven times and they have been unbelievably incompetent in helping me out with this. At one time they say that the amount was transferred to my account on 24th of April and another time they say that the amount was transferred to me on 29th of April when the fact is that the amount never reached my account at all till date. It appears from their response that they themselves are not sure what is going wrong in the process. Moreover, when I go to your website to check refund status, it doesn't show any expected date of processing or refund. Further, in one of my recent visits to the refund status page I noticed that the cancellation date which used to be mentioned there has been taken off. This compelled me to conclude that there has been some tampering of information at their end.

Moreover, I wrote to them, gave feedback on their website on this issue but I haven't heard from them at all.

I am hoping that this feedback will be acted upon and my refund will be processed at the earliest as this will redeem some of my most bitter experience with Make My Trip.

Thank you Kunal Bariya and all you other folks at Make My Trip who helped me get my refund promptly and regularly kept me updated about the proceedings. You guys rock!!! I shall continue to make my further bookings with your company and also hope that such manual errors do not happen with any of your customers (including me) thereby proving to be an unpleasant experience as a whole.