Dear Sir / Madam,

I have been given a complimentary holiday offer (vide certificate no.
533634592) for 2 nights 3 days at the time of taking membership of Club
Mahindra (Membership no. 1549460).

One of their staff from Sales department, Mrs Manashi Basak has assured me
to provide 2 rooms for two nights 3 days at Fort Raddison, Raichak, West
Bengal. Accordingly, I have registered my request on 10th Oct?09 at MRC
through reference no. 392067 for a reservation on 20th and 21st Nov?09 at
Fort Raddison, Raichak and I was assured that with in 48 hours I will
receive a communication on my reservation status.

Again on 15th Oct?09, I got in touch with MRC to check status of my
reservation request since I have not received any communication from
Member Relationship Centre (MRC). Then a person from MRC has come out with
a different story and communicated to me that 20th and 21st Nov?09 are
coming under RED season of Fort Radisson and I need to shift my
reservation request by a week. Accordingly I have requested for 27th and
28th Nov?09 night. This time too, I was given same assurance that within
48 hours I will be communicated. But I never received a communication from
MRC.

However, I have not left my hope, again on 20th Oct?09 I got in touch with
MRC and a person called, Adhi has come out with another story and said, he
can?t give any assurance since Fort Radisson does not belong to Club
Mahindra. However, he has assured me to revert back within 48 hours.

Ultimately, today morning I have realized it while talking to MRC people
that Club Mahindra is no way different than any other small organization
who runs Holiday resort time sharing business and gives false assurance
and commitment to their customers at the time of selling. Since I have
such a bad experience with Club Mahindra at the beginning, I can?t think
of 25 years of long association.

In view of the above, I would requested M/s Club Mahindra to pay back my
money that I have already paid to Club Mahindra towards membership and I
am no more interested to be associated with their organization for my
holiday plan and its implementation.

Thanks & regards,

Dipten Ghosh

Mobile : 09831451643

================================================== ================================================== ================================================== ===================
Dipten Ghosh, PMP®
Integration Manager - EAI
Distribution Sector - AIS Practice Area
IBM India Private Limited,
Mobile : +91-9831451643
Desk : +91-33-40095271
Email: dipten.ghosh@in.ibm.com
Lotus Notes: Dipten Ghosh/India/IBM@IBMIN

Dear Sir,

Thanks for writing in and voicing your concerns through Consumercourt.in.
Please send us your e-mail at feedback@clubmahindra.com (with subject line: response to your review), and we would like to address your issues as soon as possible.

Thank You.

Sincerely,


Indira

Member Relations, Club Mahindra

*This is in reference to my mail dated on 13th Oct & 26th Oct 2009.*
**
**
Till date *NO ONE FROM CLUB MAHINDRA HAS TRY TO CONTACT ME.*
**
*Case so far :* I have taken club mahindra membership. While filling the
form i have mention very specifically not to do ECS system on my Axis bank
Account. but to my surprise they have started deducting my ECS from my
account. Due to my prior planning i had no fund at that time in my account
and bank rejected my ECS. Same day i inform Mr. Alex from Borivali branch of
club mahindra, that i have face this problem. He assure me that this wont
happen again. I have requested him to send me email or give me letter
stating that it was club mahindra error. and they wont repeat it and will
pay my bank charges. but to my surprise entire team of borivali branch
avoiding my calls.

To my surprise they have done the same thing next month as well. I am very
disappointed because this reflect very badly in my band statement. till date
i have not received any reply from club mahindra.

I am very surprise how they promise to keep relation ship for 25 long
years.???

I just want to thing from Club Mahindra:
1) Stop my ECS and can collect cash or cheque hence forth.
2) Give me appology letter.

Lets see if I get reply this time

Thanks


Jignesh Shah

On 27th November 2008, I had taken membership of Club Mahendra, the membership ID provided to me was `1416511' post my payment of Rs.23,782/-. Because of certain personal problem, requested them to cancel the same on 1st December 2008. Had to repeat this request many times, finally on August 13, 2009, received E.Mail from them, source : `feedback@Clubmahindra.com' , with the name Dilpreet Kaur, Member Relations, that my refund cheque will be despatched on 10th Ocober 2009.

Sad to stae that till date, i.e. 1st December 2009 yet to receive the same. No information on the status of the same has been provided, though in November 2009, further rang them up & e-mailed too.

Service industry is supposed to pay special attention to Customer Care, So how will Club mahindra define it.

Originally Posted by Jignesh Shah

*This is in reference to my mail dated on 13th Oct & 26th Oct 2009.*
**
**
Till date *NO ONE FROM CLUB MAHINDRA HAS TRY TO CONTACT ME.*
**
*Case so far :* I have taken club mahindra membership. While filling the
form i have mention very specifically not to do ECS system on my Axis bank
Account. but to my surprise they have started deducting my ECS from my
account. Due to my prior planning i had no fund at that time in my account
and bank rejected my ECS. Same day i inform Mr. Alex from Borivali branch of
club mahindra, that i have face this problem. He assure me that this wont
happen again. I have requested him to send me email or give me letter
stating that it was club mahindra error. and they wont repeat it and will
pay my bank charges. but to my surprise entire team of borivali branch
avoiding my calls.

To my surprise they have done the same thing next month as well. I am very
disappointed because this reflect very badly in my band statement. till date
i have not received any reply from club mahindra.

I am very surprise how they promise to keep relation ship for 25 long
years.???

I just want to thing from Club Mahindra:
1) Stop my ECS and can collect cash or cheque hence forth.
2) Give me appology letter.

Lets see if I get reply this time

Thanks


Jignesh Shah

Dear Sir,

Thanks for writing in and voicing your concerns through Consumercourt.in.
Please send us your member id and e-mail at feedback@clubmahindra.com (with subject line: response to your review), and we would like to address your issues as soon as possible.

Thank You.

Sincerely,

Indira

Member Relations, Club Mahindra

Originally Posted by Prasenjit Dasgupta

On 27th November 2008, I had taken membership of Club Mahendra, the membership ID provided to me was `1416511' post my payment of Rs.23,782/-. Because of certain personal problem, requested them to cancel the same on 1st December 2008. Had to repeat this request many times, finally on August 13, 2009, received E.Mail from them, source : `feedback@Clubmahindra.com' , with the name Dilpreet Kaur, Member Relations, that my refund cheque will be despatched on 10th Ocober 2009.

Sad to stae that till date, i.e. 1st December 2009 yet to receive the same. No information on the status of the same has been provided, though in November 2009, further rang them up & e-mailed too.

Service industry is supposed to pay special attention to Customer Care, So how will Club mahindra define it.

Dear Sir,

Thanks for writing in and voicing your concerns through Consumercourt.in.
Please send us your e-mail at feedback@clubmahindra.com (with subject line: response to your review), and we would like to address your issues as soon as possible.

Thank You.

Sincerely,

Indira

Member Relations, Club Mahindra

Dear Sushil,

Thank you for voicing out your concerns through this forum.

In continuation to your interactions with us, we understand that your concerns were addressed to your satisfaction and the refund cheque has also been received by you.

May I request you to kindly acknowledge the same.

For any further queries please write to my email - indu.mrc@mahindraholidays.com.

Thank you for giving us an opportunity to be of service to you.

Regards
Indira
Member Relations
Club Mahindra

Dear Dipten Ghosh,

Thank you for writing in.

We understand that Ms.Paromita (Member Relations) has been in touch with you to address your concerns to your satisfaction. It would be great if you could acknowledge the same.

Thank you once again for giving us an opportunity to be of service to you.

Regards
Indira
Member Relations
Club Mahindra

Dear Friends,
We will help you to get back your refund of
Club Mahindra Membership Amount.
Professional Associates (Legal Consultants)
Contact: 9892016032

Please allow me to take lapsed holiday
M- 481381