i was cheated by travel agent. i had taken trip to singapore, phuket and bangkok. i paid for hoel and airport transfers. on 31 Aug 2009 i landed in phuket no one came to pick me up, i landed up paying 1000 rupees. i contacted my travel agent. he said he will giv refund. they send me the mail,,confirming my payment refund by 25 sept,but no action is taken by them.
and they dont rspond to my mail too. i have their confirmation mail.
my name
Maj. Dick Brashier.
dr_brashier@rediffmail.com
9999613690.


my agents name
MS moni Sinha
9312726555.
Travel Treasure IndiaShop #128
Shiva Market
Pitampura
Delhi -110034

The amount is less but they cheated on me
i will paste the mail sent by them too

From:
"Moni Sinha - TTI" <moni@tti.co.in> | Add to Address book |This is spam



To: "'dr brashier'" <dr_brashier@rediffmail.com>


Subject: Payment Processed-Payment Clarification


Date: Sat, 19 Sep 2009 12:26:33 IST


Note: To help protect your privacy, images from this message have been blocked.View images | What is this?






Dear Sir


The amount will be deposited by tomorrow positively.


Please let me if you need any assistance for Goa or Kerela.


Thanks


Moni Sinha

Dear Sir.

I have been contact after my repeated calls and mails .From the booking amount of Rs 13500 I have been refunded an amount of 4500 approx as I was communicated by their Dy Mgr and assured the balalnce would be credited within 2days time This discussion took place on 5th of Aug 2010, which happens to be over 40 days of my depositing the booking amount.

Please help!!

lalita

Dear Sir /Maam,

I had booked my ticket to Vancouver through Yatra Kolkata City office.I had paid a booking amount of Rs 13500 /- vide my debit card and recieved a reciept for the same vide reciept no-36214.

As I wanted to change the dates of my trip I requested the same and was told that I will be charged a cancellation fee of Rs.5000 (approx) would be levied and then they could refund the balance amount or rebook a new ticket.(whic is as per the communication through email attached)

I have made several phone calls to number - at the yatra city office ,for the refund but till date there has been no resolution to my query and therefore I am yet to recieve the refund of the balalce amount .
Infact the experience with Yatra has been so bitter becasue there is no way that any authority in their city booking office can single handedly address my request.

Yatra had promised to refund me in 15days and today its over 40 days !!

I would request the authorities to look into the matter and give me a solution.


Trail of emails with my cancelled ticket.


From: lalitasinha@hotmail.com
To: susmita.goswami@yatraonline.com
Subject: RE: cancelation ticket
Date: Mon, 28 Jun 2010 12:42:29 +0530


RE: Your Yatra Documents‏
From: Lalita Sinha (lalitasinha@hotmail.com)
Sent: 26 June 2010 14:01PM
To: bookings@yatra.com






Dear Susmita,

As per dicussion , please cancel my ticket for the 30th of June to vancouver .

Further, I understand from you that it would take 15days to get the refund as per your policy.

Thankyou for your time.

Best...

Lalita Sinha(9830091239)

From: susmita.goswami@yatraonline.com
To: lalitasinha@hotmail.com
CC: smita.roy@yatraonline.com
Subject: RE: cancelation ticket
Date: Mon, 28 Jun 2010 11:18:03 +0530


Dear Madam



Kindly acknowledge and give us a GO AHEAD, as we need to cancel the ticket.



1.SINHA/LALITA MS(ADT)

2 CA 948 Q 01JUL 4 DELPEK HK1 0315 1225 01JUL E CA/EZZTX

3 CA 991 Q 01JUL 4 PEKYVR HK1 1550 1150 01JUL E CA/EZZTX

4 CA 992 S 13JUL 2 YVRPEK HK1 1350 1615 14JUL E CA/EZZTX

5 CA 947 S 14JUL 3 PEKDEL HK1 2050 0140 15JUL E CA/EZZTX

6 APE SUSMITA.GOSWAMI@YATRAONLINE.COM



Thanks

Susmita Goswami - Executive I Ticketing - Sales I Yatra.com I Landline No. 033-40633283 I 21 Park Street, Kolkata 700 016

P Please do not print this email unless it is absolutely necessary.


--------------------------------------------------------------------------------

From: susmita goswami [mailto:susmita.goswami@yatraonline.com]
Sent: Saturday, June 26, 2010 2:03 PM
To: 'lalitasinha@hotmail.com'
Subject: cancelation ticket



Dear Madam

Greetings from Yatra.Com!



Please note we have issued below ticket for you. As per our conversation we are going to cancel the ticket. Please acknowledge.



1.SINHA/LALITA MS(ADT)

2 CA 948 Q 01JUL 4 DELPEK HK1 0315 1225 01JUL E CA/EZZTX

3 CA 991 Q 01JUL 4 PEKYVR HK1 1550 1150 01JUL E CA/EZZTX

4 CA 992 S 13JUL 2 YVRPEK HK1 1350 1615 14JUL E CA/EZZTX

5 CA 947 S 14JUL 3 PEKDEL HK1 2050 0140 15JUL E CA/EZZTX

6 APE SUSMITA.GOSWAMI@YATRAONLINE.COM



Thanks



Susmita Goswami - Executive I Ticketing - Sales I Yatra.com I Landline No. 033-40633283 I 21 Park Street, Kolkata 700 016

P Please do not print this email unless it is absolutely necessary.

3rd class travel agency 'Dolphin" dont go with it waste of money and time, food given by them is given to begger, dont have any time calculations, mangers - behavevior is too bad, pls pls requets to every oney dont go with them.

Hi
we booked the trip for pattaya,Safari ,& Floating market with SIAM AND SMILLE TRAVEL(CON NO.022454919)in bangkok.. Lady called Nisa who was going to arrange everything & she charged 10000 Bhat for 2 pax. we payed 2500 in advance...
bt on the same day we came to know that she had overcharged us by almost 3500 Bhat.then we called her to cancel our trip & for refund so she refused and said it is not refundable..and said paid more 1900 baht for safari otherwise she will not send the bus to pick us from the hotel and our deposited amount 2500 will go waste.she spoke with us very rudely....Then we had to pay 1900 +2500 baht for only for safari park for 2 pax.....she cheated us..

i recommend to everybody who is planning for bangkok . dont book any tour with this Siam And smile travel ...you can book the same package at sukumvit area at a very cheaper service charge.

so please guide us how to complaint against this travel agency?

Hadiya