Dear All,
I have booked my flights for Hong Kong and back with Make My Trip as on 19th of Sept, 2009. The Flights were confirmed. Seats on the airline (4 Flights) allocated. SMS confirmations sent and Booking ID FLTINT10004246206 issued. My credit card was also debited of the requisite amount. These flights were booked on Cathy Pacific.
Later on 20th Sept, 2009 (Sunday) I got a call from Ms Monica that all bookings have been cancelled and would I like to make fresh booking. She also informed me that Mr. Haider had called me up on the 19th regarding the cancellation. This was untrue and I told her so. I also told her that it was the obligation of Make my Trip to issue new tickets at no additional cost as all confirmations had been made. This was their legal and contractual obligation. Not to mention their moral duty. There was no call from them despite an assurance from the said Ms Monica. Since this was an important business visit to a fair in China I went on to book my tickets
I did call up the customer care on Monday (21st September) and talked to Mr. Ravi who assured help but never called up. Since this was an important business visit to a fair in China I went on to book my tickets directly with Cathy Pacific. Amazingly on the same flight as previously I had booked with Make my Trip. Only I paid extra due to the intermediate gap.
I have also mailed to admin at makemytrip.com internationalbookings at makemytrip.com on the 21st and 22nd Sept, 2009 without receiving any reply.
I have now decided to let the management of Make my Trip know that they cannot take the customer for a ride any more. When I see the number of complaints on your portal I am amazed how this company is being allowed to do business. I would like all those who have suffered at the hands of Make my Trip to unite and file lawsuit against this appalling, unmoral and corrupt company.

Finally, on the 27th Sept, 2009 I got a mail from make my trip as under:
Dear Customer,
Greetings from MakeMyTrip.
With reference to your following booking, refund is being processed.
Booking No. :
FLTINT10004246206
The refund would reflect on your card in next 7 business days or the next billing cycle whichever is later.
We therefore request you to kindly verify the facts in your next credit card statement.
We value your business with us and look forward in assisting you with all your travel plans.
Sincerely,
Team Customer Care
MakeMyTrip (India) Pvt. Ltd.
103 Udyog Vihar Phase I
Gurgaon-122016
Haryana
INDIA
E-Mail : service at makemytrip.com
Home Page :
This is an auto- mailer. Please do not reply to this email.
For any query or clarification write to us at service at makemytrip.com or call at the following numbers:
1-800-11-8747 (From MTNL and BSNL phones)
1-800-102-8747 1-800-102-8747 (For Airtel Subscribers)
Phone: 0124-4628747 , 0124-2898747



My Mail to Make my Trip
Dear Sir/Ma'am,
I wld like to know the status of my booking made on the 19th Sept, 2009. Booking ID FLTINT10004246206. Pls be assured that I have a confirmed booking through your site with Cathy Pacific. Confirmations being made on your portal, SMS & Email sent to me. I also have a seat arrangement for my journey.
Yesterday I received a call from Ms Monica that this booking cannot be availed and if wanted Make My Trip could book me on anothe carrier. I asked her to forward the information on my email. This was promised but not done.
I have today called up your customer support and spoke to Mr. Ravi in the morning. Again I was assured that someone will call me up in 15-20 minutes and I am yet to receive any call.
It is your responsibility to ensure that my travel is absolutely clean and without hassles. Please also bear in mind the contractual and legal implications of this deal.
You are requested to revert back with a viable solution to this request.
Thank you,
Adip Bhandari

Dear Sir,

To get any solution for your complaint kindly send a complaint letter to the Head Office of the Co. Send it through registered post and keep a copy of that letter also. Hope you will get any positive response from there.

Dear Sir,

I bokked my ticket Aurangabad to Mumbai online by Makemytrip site. And paid
by net banking.

*Booking Confirmation*
MakeMyTrip Booking ID -FLT0000754*4318*
Booking Date - Sat, 31 October 09


They confirmed me the booking of ticket by mail.
Later cancelled immediately for reasons known to them.
Now they have informed that they will repay me after 10 days.
If they can’t confirm ticket, they should not accept payment.
They must repay immediadely.
Yours truly,
Laxminarayan Attal

Thanks,
L. S Attal & Associates
Chartered Accountants

I am also a victim of Make my trip. My brother booked a ticket for his journey from frankfurt to chennai. the system had shown one fare and his credit card was debited with excess amount of 11000/-.
i am following up with them. let me see

dear sir,
i had bought air tickets from make my trip.com under the booking in FLT00006036372 and made the payment through my credit card. then i had cancelled this tickets and till date waiting for my refund. a was requested by the company to give account details for the refund. i had provide all the details of my account and was told by the company officer that within 7 days it will refelect in my account. it is past two months i still pending.
i requestr you to kindly help me out to get my refund amount as soon as possible

thanks,
abhishek

Originally Posted by Unregistered

dear sir,
i had bought air tickets from make my trip.com under the booking in FLT00006036372 and made the payment through my credit card. then i had cancelled this tickets and till date waiting for my refund. a was requested by the company to give account details for the refund. i had provide all the details of my account and was told by the company officer that within 7 days it will refelect in my account. it is past two months i still pending.
i requestr you to kindly help me out to get my refund amount as soon as possible

thanks,
abhishek

Dear Mr. Abhishek,

In response to your post above, please note that a refund for MakeMyTrip Booking ID FLT00006036372 was processed on November 17, 2009. The amount has been credited to the same bank account from where the payment was made online.

We recommend that you call your bank and follow up with them on this as our records indicate receipt of payment by State Bank of India.

Regards,

Devika Khosla

MakeMyTrip Care

I booked India tickets online on makemytrip.com and got the confirmation number FUSINT20002115345 and after 24 hours get a call from them saying that there is some problem with the reservation and we need to charge $400 extra for each person for the same flights. Ofcourse, i cancelled my reservation but this company is definitely FRAUD.

I too was duped. They lied on website free india tickets if we buy tickets from USA to India. They are Fraud must be arrested and put in jail

Hi,
I booked a hotel in Goa named Kerala Ayurveda Wellness Center in Goa with Make My Trip with
booking id- IN1010B03043. I got the booking confirmed a week before my travel to Goa with all my itinerary
ready. Make My Trip also sent me a valid voucher to be used at the time of checking in the hotel.
The mail was sent by Mr. Abarar Khan from Make My Trip.However, when I called up the hotel just two
days before my trip to Goa to confirm about my pick up to the hotel they told Make My Trip has never sent
a mail to them about my booking. Just 1 hour back, when I called up Make My Trip for the contact details
from the hotel they were not able to provide any contact apart from the one provided by the hotel on website.
After calling the same number several times the one guy picked up from the hotel and redirected the case to
Marketing dept. The marketing guy told there is no room available in the hotel however, till then I had a valid
voucher and a confirmed booking with Make My Trip for the same hotel.Then I called up Make My Trip
customer care.The customer care guy called up the hotel and after half an hour or so came up with the
news that there is no room in the hotel.Think of the scenario, these guys take booking against already booked
rooms in hotel and confirm you r booking and do not even bother to know that when u reach in the hotel
u will get a room or not. Then the customer care guy called up saying Sir, there is no room in the other
hotels also with equivalent standard and facilities that I was looking for.This was a shock for me as my trip
as well as my leave plan with the mental agony was totally unberable.Make My Trip customer care even dont
bother to say sorry for their fault.After that I had to book room at a much higher price with less facilities.
My demand is Make My Trip should apologise as well as they should compensate for the amount I paid
for booking the the other of less standard though they have processed the amount I paid from credit card for
the booking with them. I wonder why there is not any stringent law for such kind of farud operators to be
penalised for giving such torture to the customers and get banned also.

Makemytrip.com seems to be a gigantic fraud operation that has a business model that has nothing to do with selling flight tickets.

They have found another ingenious way of cheating customers.
You try to book a ticket and it says we couldn't confirm your ticket and the refund will be reflected on your credit card.
However the amount that you pay and the amount that they refund is different and if you use a credit card that has a billing address outside india you also get charged a transaction fee of 25 to 30.
By just doing a cancellation and making sure that there is atleast 1 to 2% difference in what we pay and what they refund they make quite a bit of money.

Their phone number is non-operational. Opening a service request ticket goes without response. And sometimes you feel that there is some kind of organized crime racket behind makemytrip.com

If you are in the U.S please get in touch with your congressman to prevent innocent people from being defrauded.

make my trip is indeed a fraud company
I have booked my tickets from coimbtore to mumbai and mumbai to nagpur vide id no NF 25140918622
i have to cancel the tickets for some reasons hance i cancelled it on 30 sep10
my cancellation id is 100930035146
they have still not refunded my amount
they are real cheats and biggest being Deep Kalra

I booked my tickets using makemytrip. The Airline ( Kingfisher) cancelled the flight, so they refunded the amount to makemytrip.com. But, MakeMytrip hasn't refunded my money yet. I have called over 5 times. They hang up on me as soon as I ask for the refund. The customer care told me that he would call but he didn't. It is a fraud company. How do I file a lawsuit against this company to get my money back ?

Hi

I had booked 2 tickets ( Hyd - Mumbai ) in JetLite via MakeMyTrip ( Booking ID NF251362841679 ), which I wanted cancelled. When I contacted the customer service for cancellation, they said that they will charge Rs.1000 ( Rs.750 + Rs.250 ) per person, where Rs.750 is the cancellation fee to be paid to JetLite and Rs.250 for MakeMyTrip. I received the ticket from MakeMyTrip and that also specified the same information about the refund charge.

I checked with JetLite regarding the cancellation fees and came to know that JetLite charges only Rs.201 per person.. MakeMyTrip is clearly looting Rs.549 per person ( in my case Rs.1098 for the 2 seats ).. And when I called the customer care regarding this issue and to ask for waiver of the Rs.250, they were quite reluctant initially to accept that the charge is just Rs. 201, until I told them to talk to JetLite itself. After that, they apologized and said they will charge only Rs.201 + Rs.250 per person.

My wife and I have been a long standing customer of this website and we are hurt to see such malpractice happening here. Is there anyway we can create awareness about this?

Thanks
Sankar

I booked a ticket for my mom, and they charged my in excess of $7000 in 2 additional transactions.

I came to know only when I got my statement, and immediately called their customer care 1-800-INDIA-10. The agent asked for my statemement, and while he was online, I emailed the statement to him. He looked at it and put me on hold and said he escalated it to Accounts and I should see a refund in 10 days. I'll wait and watch to see if they refund the whole amount. Even if they do, this is outrageous behavior and smacks of some financial irregularities. May be they do tend to overcharge and make money on the transactions or interest.

I have also disputed with my US card company, and they have sent me some dispute paperwork. If they do not refund me, I'm sure my CC company will follow through on dispute.

We should definitely tip some authorities about this. Will post a reply if I find a government tipline in US or India, so that everyone can submit their grievances and hopefully we can bring it to the notice of the authorities.

Originally Posted by sankarbalaji

Hi

I had booked 2 tickets ( Hyd - Mumbai ) in JetLite via MakeMyTrip ( Booking ID NF251362841679 ), which I wanted cancelled. When I contacted the customer service for cancellation, they said that they will charge Rs.1000 ( Rs.750 + Rs.250 ) per person, where Rs.750 is the cancellation fee to be paid to JetLite and Rs.250 for MakeMyTrip. I received the ticket from MakeMyTrip and that also specified the same information about the refund charge.

I checked with JetLite regarding the cancellation fees and came to know that JetLite charges only Rs.201 per person.. MakeMyTrip is clearly looting Rs.549 per person ( in my case Rs.1098 for the 2 seats ).. And when I called the customer care regarding this issue and to ask for waiver of the Rs.250, they were quite reluctant initially to accept that the charge is just Rs. 201, until I told them to talk to JetLite itself. After that, they apologized and said they will charge only Rs.201 + Rs.250 per person.

My wife and I have been a long standing customer of this website and we are hurt to see such malpractice happening here. Is there anyway we can create awareness about this?

Thanks
Sankar

i have been trying to book a ticket, but they deducted my amount from my debit card and also not booked the ticket, even not refunded after complaint to them.