Makemytrip.com claimed that if I book room at Hotel Bikaner House at Mount Abu for stay from 27 September 2009 to 29 September 2009, I will get the guaranteed cheapest rate and the room rate for two nights quoted to me including breakfast was INR 11,853.

To my surprise, travel guru quoted INR 10,848, i.e. the difference of INR 1005.

Makemytrip.com claims that if I get rate lower than the rate offered by makemytrip, I will get one night free (in case I happen to book the hotel from their website).

Since I discovered the difference before I booked the hotel, I wanted to claim the benefit and have given them enough proof to prove that my I am not making false allegation.

Again to my surprise, your guys are not accepting the claim and continue to offer me the advice that I can book the hotel from travel guru.

I feel this is really shameful act and if makemytrip claims to be cheapest and offers discount in the event claim is false, then they should fulfill the commitment.