I booked tickets for volvo-goldline between Patiala and New Delhi from Pepsu Road Transport corp. on 23.09.11 for which Rs. 950 were deducted from my account while no ticket was booked against that amount. As per the guidelines on PRTC website "busindia", i sent to them a mail for refund the very same day as well as a hard copy was sent by courier to PRTC Head Office, Nabha Road, Patiala. Since then i have sent them e-mails on these below mentioned dates:
23.09.11
16.10.11
30.10.11
29.11.11
Neither was the refund provided nor a single reply was received as to what is being done regarding the case.

Then again a ticket booked for 26.12.11 was cancelled on 25.12.11 and following the same procedure, a mail was sent for refund on 29.12.11 and a hard copy of the letter was also sent on 29.12.11 mentioning to refund both the above mentioned amounts.

On 04.01.12, i got the first reply from their side that the case is till under process and the refund would soon be provided. But it has been 3 weeks since that mail and still nothing has been done.

Under what guidelines or terms/conditions is PRTC delaying a refund since past 4 months? Is it mentioned on their website that it would take more than 4 months for refund? moreover, the procedure for refund should be self-provoking and there should not be a need to specially send a request letter along with an email. No other website has such cumbersome requirements.

It has been a source of mental agony since sept'11 to be fighting for the refund and nothing is being done at all. the details have been attached along this post. Kindly provide a solution.