To whom it may concern!

on 14th april I have booked a flight ticket. hyderabad to bhopal ,time 17.00 .but i missed my flight when asked for refund MMT customer care refused to pay any single amount of money and directed me to call airline,he also told me that if airline is ready to pay they dont have any problem, when i contact spice jet customer care he told directly that i m eligible for some amount of money .then again mmt hold me 20 min on telephone and ready to pay money with condition that they will take there charges .but till date i m waiting for my money .i m middle class family and traveling my air is only urgent. 4583 ticket fare is big part of my salary

Booking ID: NF2514017537492
PNR JBQEEL


My email address is sarkar.pranay@gmail.com moble number 9886033641

i had booked RETURN railway tickets from NEW DELHI to AHMEDABAD for Rajdhani
MakeMyTrip Booking ID: NR2151310437922 1.) Cancellation Reference No: IN1202R0096891 2.) Cancellation Reference No: IN1202R0096516
MakeMyTrip Booking ID: NR2151310437132 1.) Cancellation Reference No: IN1202R0096903 2.) Cancellation Reference No: IN1202R0096507

i have been regularly following it up with makemytrip.com call center,and sending them e-mails also about NO REFUND RECIEVED
but they have been delaying this on some pretext or the other

now they simply donot entertain my call,and disconnect it after few minutes

i as a TROUBLED customer am writing to you to kindly help me in getting my refund amount
my number is 9810632383 and my e-mail is tejender_s@hotmail.com,

rgds,
tejender

I booked for the flight 5 persons. my booking ID is UN252052624064. I booked at 12th April 2012 and I am travelling on 20 th May. they have issued me E-tickets the day I bought. When I checked that PNR code in airline website. it was confirmed. it was OK and when I checked again back at 1st May. It was cancelled. so, I contacted makemytrip.com at customerservice chat. they were telling me a story and asked me to wait for 48 hours and they will reply.. i waited for 48 hrs and I got no fucking reply. I called customer service hotline too. they said, they are system is down so, call them back after 5 hours. when calling them back, i need to explain all fucking thing from start, took me 45 mins international calls and asked me to wait for 48 hrs. i got no reply again..i contacted them 3 times like that, no reply.. customerservice email doesnt reply too..
at 19th May. when i contacted them, they asked me to wait again 48 hrs.. i cursed them.. finally, i have to buy new tickets from another agent.. its my urgent to get to the destination.. so, i will recommended all of you.. dont ever buy tkt at makemytrip.com they wont give u any service if u have problem with ur tkt.. they will give u alot of service when u buying.. when they vanish yr money.. they wont give u a shit..

i booked flights on 27/3/12 in make my trip with id NF2202617407871.on 9/5/12 i cancelled the booking with reference no Cancellation Reference No: IN1205R0022076,for which i should get Rs 4028 back,but they returned only Rs 2014 to my account on 12/5/12 and online status is transaction complete. kindly solve the problem.my email id-sandlandhero82@gmail.com,mob no-9861666777

i ve booked ticket in make my trip on27/3/12 with booking id- NF2202617407871.Ive cancelled the same on 9/5/12 with ref no Cancellation Reference No: IN1205R0022076,for which i should get back Rs 4028,but my account only credited with Rs 2014.with repaeted attampts to connect with them failed,i want to know how to file a consumer case against them.

Whomesover it may concern,
ID_ NN230102613313
Booking date 02 April 2012.
Two tickets from Hyderabad to London.


I have bought two tickets for my parents to travel from Hyderabad, India to London on 02 April 2012 for 845 GBP ( Rs. 67,294/- )The dates were on 11 April 2012. I didn't receive e-tickets and after 3 days, I had to call MAke my Trip to enquire. Then they said that the bookings were not confirmed with the airlines. I asked for any other alternative. They said that I have to book a new ticket. I requested to make a new booking, and then they said I have to pay for that and they can't adjust the amount I have already paid. I requested my money back and they said that I will get my refund in 7 days. I have waited for nearly 20 days and tried to contact by phone. No option on phone for refunds/cancellations or so. I had to email them. They got back to me after one week again asking for my account details. I have sent them an email back with all my account details. Waited for 10 days. No refund. Again rang them and spoken to an agent on 09 May 2012 who said they have just initiated the refund and I will get the money in 6 or 7 days. On 12 May 2012, I have received an email again asking for account details to refund.

Now I'm annoyed and frustated with the situation because I had to borrow money to book tickets from other direct airlines website after 15 days. What should have happened to my parents who are not highly educated if they have gone to the airport assuming that the booking was confirmed.?
I'm still waiting for my refund!!! Dont know when I will get it. Its been 45 days days so far. They have taken my money immediately but I'm waiting since 45 days to get my own money back!!!!!!!

Following are the email communications..
On 25 April 2012.
Dear ELEYA BASHAPAKALA,
Thank you for contacting MakeMyTrip.com.
A Reference ID 120425-023715
has been assigned for your query. You are requested not to change the subject line containing the Reference ID when replying to us to enable us to serve you better.
You can expect to receive a reply shortly. If you require urgent assistance, please feel free to call us on our toll free number at 1860-500-5566 or +91-124-4628747 (from networks in and outside India).
Warm regards,
Team MakeMyTrip.com
On 28 April 2102
Subject
Where is my refund??

Discussion Thread
Response Via Email (Sunita Kumari) 01/05/2012 10.19 AM
Dear Ms ELEYA,
Greetings from MakeMyTrip!
This is in reference of your mail, we have received your mail, we have forwarded this case to our accounts team.Kindly wait for 72 working hours.We do apologise for the delay and inconvenience caused.


For any further assistance we are available round the clock on our toll free number 1-800-11-8747 (MTNL/BSNL) / 1-800-102-8747 (Airtel) / 95124-4628700 (Any Landline).You may also write to us through reply email or writing to [email] or visit us at Flights, Cheap Hotels at MakeMyTrip - India's No 1 Travel Site | Guaranteed Low Cost Air Tickets, Bus, Book Holiday Packages & Rail Tours Online[/url].


We care for you and value your business with us and look forward in assisting you with all your future travel plans.

Yours Sincerely,
Sunita Kumari
Customer Service Consultant
Toll Free: 1860-500-5566
Tel: 0124-4628747, 0124-2898747
E-Fax number is 0124 - 4781801
E-mail:Internationalbookings@makemytrip.com
You are welcome to write to our management with feedback about our services at
Customer By Email (ELEYA BASHAPAKALA) 26/04/2012 09.05 PM
Hello,
Could you please, please sort out my refund as soon as possible. I have not received refund yet which was initiated on 5th April 2012.
Regards Eleya

On 02 May 2012.........
Subject
WTD Requierd

Discussion Thread
Response Via Email (Varun Gupta - IBM) 02/05/2012 07.31 PM
Dear Customer,
Greetings from Makemytrip!
With reference of your booking id:- NN230102613313
With the reference to our conversation we need to have details for online transfer to process the refund for any of the passenger available in the booking.
Kindly provide the below details so that we can process the online transfer as soon as possible also " IFSC CODE" is mandatory and it will be written on your cheque book (Below Account Number & Bank Address).
Booking ID :-
IFSC code :-
Account number :-
Account Type :-
Account holder name :-
Bank Name :-
Branch Name :-
Bank City:-
For any further assistance we are available round the clock on our toll free number 1-800-11-8747 (MTNL/BSNL)/1-800-102-8747 (Airtel).
You may also write to us through reply email or writing to Flights, Cheap Hotels at MakeMyTrip - India's No 1 Travel Site | Guaranteed Low Cost Air Tickets, Bus, Book Holiday Packages & Rail Tours Online[/url].
We value your business with us and look forward in assisting you with all your travel plans.
Yours Sincerely,
Varun Gupta
You are welcome to write to our management with feedback about our services.
On 12 May 2012......
Subject
abt refund

Discussion Thread
Response Via Email (Ajay Bhatia) 12/05/2012 01.32 PM
Dear Mr.BASHAPAKALA
Greetings from MakeMyTrip!
With reference to your e-mail about the refund for Booking ID NN230102613313 as per the bank's requirement, we request you to please provide the below mentioned details who is available in this booking so that we can process your refund at the earliest.
IFSC code:
Account Number:
Account Type:
Account Holder Name:
Bank Name:
Branch Name:
Bank City:
For any further assistance we are available round the clock on our toll free number 1-800-11-8747 (MTNL/BSNL)/1-800-102-8747 (All Major Mobile Operators)/ 0124-4628700 (Any Landline). You may also write to us through "Reply E-mail" or writing to [email]i or visit us at Flights, Cheap Hotels at MakeMyTrip - India's No 1 Travel Site | Guaranteed Low Cost Air Tickets, Bus, Book Holiday Packages & Rail Tours Online[/url].
We value your business with us and look forward in assisting you with all your travel plans.
Yours Sincerely,
Ajay Bhatia
MakeMyTrip (India) Pvt. Ltd.