Booking ID: NF252367957845
Booking Date: 08-Jul-2011
Total Passengers Booked: 6
Cancellation by Me:
Date: 25-Sep-2011
Number of Cancelled Passengers: 2
Refund Received: Rs.3,762 (after deducting Rs.1,000 per passenger as penalty)
No Issues in this
Cancelled by MakeMyTrip, on their own, without any request / contact / confirmation / notification to me:
Number of Cancelled Passengers: 2 other passengers
Known to Me: At Jammu Airport on the day of Travel (03-Oct-2011)
Raised a Query with MakeMyTrip: 08/09-Oct-2011
Actual Cancellation of Tickets in MakeMyTrip: 13-Oct-2011
Reference ID for my Query: 111009-005345
Issue:
1. MakeMyTrip cancelled ticket for 2 passengers all by themselves and after raising a query as to why they did that, they refunded me Rs.3,762 (again after deducting Rs.1,000 per passenger as penalty - though they should not have penalized me for no fault of mine, as I did not initiate the cancellation. So the amount due of Rs.2,000 (Rs.1,000 * 2 Passengers) has to be refunded to me.
2. Since MakeMyTrip had cancelled the 2 tickets, I had to book 2 tickets in the next available flight by paying cash, at Jammu Airport. The total amount paid as cash for both the passengers was Rs.11,040. The difference amount of Rs.5,278 (11,040 - 5,762) (5,762 is the actual cost of the ticket for 2 passengers when booked through MakeMyTrip) has to be refunded to me
SUMMARY:
MakeMyTrip owes me a total of Rs.7,278 based on the above calculations. MakeMyTrip is not honoring this yet, though they have agreed that it is their mistake. I have already provided the boarding passes and cash receipt to MakeMyTrip, as proof of travel. I have made several follow ups over phone and e-mail. Now-a-days, whenever I make a call to the call center of MakeMyTrip, the representative checks the complaint and promptly disconnects. This has happened consistently for several times.