My name Umashankar, had booked domestic holiday with MakeMyTrip over the phone with their representative. The booking id is IN1109B08365 and total cost of the tour is around 65k.
During the booking, their representative said he will provide the invoice only after the tour is over. Because to my repetitive inquiry on invoice, he just sent a mail regarding total cost and tour details in a mail but not the invoice. He in fact agreed that MakeMyTrip provides detailed invoice suitable for claiming LTA and it will be available after the tour is over.

As per my company policy, to claim LTA, invoice should have details of money spent on transportation and only the amount spent on transportation (like airfare, bus fare) is eligible for LTA. And this is the policy every company follows.

During the trip, even the tour Managers committed that MakeMyTrip provides detailed invoice to claim LTA. They suggested me to send a mail to MakeMyTrip requesting for detailed invoice.

But now MakeMyTrip is denying the detailed invoice. They just sent an invoice which has full amount I have paid for the tour. But this invoice is not accepted by my company. I have been trying from last 3 months with MakeMyTrip, but their reply is very much limited.

Because I do not have the detailed invoice, I am not able to claim LTA. I am facing loss around 9k from this.

Please suggest what should I do now? Do I need to file a complaint in consumer court against MakeMyTrip? Is this case can be a fraud by MakeMyTrip?


Please advice
Thanks in advance