Hi,
I have booked agarwal packers and movers(agarwalshiftingpackersmovers.in, contact no. 9310051100) to relocate my households including furniture and home appliances from Noida sector 27 to murugeshpalaya Bangalore. They took more than any other company and said at the time of quotation that insurance is included in that. I left for bangalore and at that time only mother was there. They reached and said that they need Rs.2100 extra for insurance. My mother called me and I discussed it with that representative. I didn't want any complexity for my mother so I agreed for Rs.10200 total.And the guy they sent for packing said some of my items need be specified on papers(one Exhaust fan, on room heater, one small gas cylinder,one small carton of unused cosmetic products that costed around Rs.1500, total items of around Rs.4500). At that time they said on 5th day you will get your stuff for sure and then they delivered it on 9th day after I threatened them of registering a complaint. I was surprised that all the item that were not specified are missing and all cartons were opened and even they broke the lock of my almirah and some expensive sarees and some other clothes were missing. My computer table was broken and then I noticed even after taking money the haven't specified any thing regarding insurance. I called on the above specified no. and he said that we have all your stuff just sign the paper and we will deliver that. The guy who came for delivery said that we have recieved only this much so please sign this as it is not our fault and the contact person will take care of all the things. After that I tried calling them and they always say we are busy will see it later, we don't have time right now. Its almost a month over and they are not reacting.Don't know what to do but I suggest you not to go with agarwal packers and movers with above mentioned details.They are cheats.

I used DRS Agarwal Packers to move from Hyderabad to Bangalore. I paid a premium price with insurance coverage. Things were stolen, goods were damaged (several broken items), torn mattress, and on top of that response from the management team was utterly disappointing. In fact, I sent repeated emails to A.K Agarwal (the Director) and the head of claims, Sarala. Sarala only provided lip service and no action was ever taken. Eventually, their Bangalore-head Gajanand comes over for inspection of the damaged goods after almost 20+ days and several phone calls. Gajanad and the management eventually after a lot of email, phone call sends me an email that they can only pay Rs. 500 for my frame and other damage cannot be repaired (see below).

Here is a part of the email --


Sent: Wednesday, May 30, 2012 2:09 PM
To: 'cc.bangalore@agarwalpackers.in'; 'claims@drsindia.in'
Cc: 'MURAHARI'; 'sureshverma@drsindia.in'; 'op@drsindia.in'; 'hussain@drsindia.in'
Subject: RE: Prashant ,GC No.4233348, Hyderabad to Bangalore, - Damage & stolen

This is completely denial of service after all this irresponsiveness. I have enough pictures to show how the products were delivered (with your people in the picture) including the wear and tear.

A.K. Agarwal and the management - I would like to request to have a call to discuss this directly with one of you. I can't tolerate this non-sense from your subordinates anymore. Gajanad is totally unprofessional, arrogant, in state of denial of his irresponsiveness and wrongful practices in the Bangalore office. If he is your voice in Bangalore and for all the emails I have written so far, I am completely disappointed with your service in totality.



Please let me know if you intend to rectify my issues or you plan to ignore it.

Thanks

Prashant

From: Gajanand [mailto:cc.bangalore@agarwalpackers.in]
Sent: Wednesday, May 30, 2012 12:49 PM
To: Prashant; claims@drsindia.in
Cc: MURAHARI; sureshverma@drsindia.in; op@drsindia.in; hussain@drsindia.in
Subject: RE: Prashant ,GC No.4233348, Hyderabad to Bangalore, - Damage & stolen

Respected Sir,

As per our inspection your house then was a mirror screches in bed and in matterss some black mark is thear so it not repairble and your photo frem damage will be retified from our side or your self want to replace we will pay 500/- for
photo frem repair kindly reply

Regards,
Gajanand Suthar
AGARWAL PACKERS AND MOVERS
No 166,4th Cross,Lal Bagh Road,K S Garden,
Bangalore - 560 027. Ph 080 22229045
Fax 080 22248264.Mobile No- # 9379695932
e-mail : cc.bangalore@agarwalpackers.in

I used Agarwal Packers and Movers to move my goods from Bangalore to Goa and paid the said amount without negotiating. When I got my goods here in Goa there were 4 boxes missing and when I told them about this their staff told me to sign the papers as my stuff will be in their storehouse and will be delivered the next day. The search for them has still not concluded. It has been more than two months since the missing boxes notified.

At first, they lied that the boxes are lying in Ponda storehouse, then after calling them repeatedly for a week they lied again saying that the boxes are in Bangalore. Then two-three weeks nobody answered calls, then after a month and a half I get a call from them saying that the boxes have been misplaced and they will pay me Rs. 6000/-.
I told them that I do not need the money; I need my boxes as the compensation what is supposed to be paid is much below the actual value of the material in the boxes. In addition, the sentimental value can never be compensated. I have incurred a loss of more than Rs. 20,000/- as the boxes had expensive sarees and other goods. In addition to the losses incurred as mentioned above, I also had to bear the expenses of repairing the furniture that had broken due to their negligence.

Now, they have stopped responding to my calls and emails. I feel that they knew that my boxes were stolen from day one but kept the whole thing under wrap and kept dodging me for more than two months now.

The details of the bill and LR are as below:
LR # 4233826
Invoice # 4191300
Dated: 20/05/2012

Ya these are the same problem which are faced by many people, i'm one of them.
Many consignment contractor did not take their responsibility when they deliver any shipment.

Date of Booking of Items from Patna : 15-11-2012
Promised date of Delivery to Ranchi: 17-11-2012
Amount Charged: Rs 14000
G.C No. 4162375
Items: Household items
Actual Date of Delivery: Delivered in parts from 15th to 22nd of December 2012.
Condition of items: some of them have been damaged.

Date of Booking of Items from Patna : 15-11-2012
Promised date of Delivery to Ranchi: 17-11-2012
Amount Charged: Rs 14000
G.C No. 4162375
Items: Household items
Actual Date of Delivery: Delivered in parts from 15th to 22nd of December 2012.
Condition of items: some of them have been damaged.

Dear Sir/Madam,

This is to inform that I had booked M/s Goyal Goods Pack Move Pvt. Ltd for the transit of my household goods from Jalandhar location to Delhi location on 07/12/2012.

The consignment was fully insured by United India Insurance Company Ltd under Policy number 040201/21/12/01/00002296 with comprehensive risk coverage.

Now when I actually received my goods from Jalandhar to Delhi at my residence B-20, 2nd Floor, Jungpura B, New Delhi 110014, I was shocked to see that my LCD (details given below) which was perfectly working at the other location (ie. Jalandhar), was not getting switched-on when installed at my residence in Delhi. When I tried to find out the reason for the same, I got to know from the engineer from ONIDA company, who came to investigate the fault, that the front panel of the LCD was broken.

I immediately lodged a complaint with the insurance company, and as per the advice of their Surveyors & Loss Assessors (M/s. Alka Gupta & Associates), I got my LCD repaired at the cost of Rs. 17,600/-. But now the insurance company has denied the claim stating that the list of items insured was not attached at the time of insurance of goods, whereas I had submitted the same to M/s Goyal Goods Pack Move Pvt. Ltd at the time of packing of goods (at their request).
Also, M/s Goyal Goods Pack Move Pvt. Ltd had charged me Rs 3000/- extra for insurance, whereas the original policy was issued at the premium rate of Rs 589/- only.
Now I demand that either M/s Goyal Goods Pack Move Pvt. Ltd should pay the loss value or the insurance company.

Please help.

Thanking you!

Jitender Gambhir
Mob # 9582212649