Hello Sir,

We are not getting you exactly. Kindly tell us what type of advise you want from us.

Regards

Admin

Hi

The following are the message. I want to stop this kind services because they are playing people's time


I am Ravindran, I Booked the Ticket on 22nd Dec 2009 for the travel Mumbai to Banglore on 24th Dec 2008. Red bus Team emailed the ticket after i made the payment. The Ticket Number is TBDJ78948324. I reached Boarding location and i asked bus operator for My boarding pass. Operator has informed your ticket has canceld by Red bus. You can talk with Red bus. I received message bus team. We are talking with BUS Operator give me 5 min time. we will call back you. I didn't get any call back from red bus. Even hot line numbers also not worked. I losed my holidays trips and onward ticket booking and retrun ticket.

I booked my travel from Pune to Mangalore on the 22nd of Dec'09 My ticket (TBD 9377568573 -seat no 20) was booked on 14th Dec'09 & was confirmed by Pune-Redbus Executives. But on the day of my journey I was shocked to know from the Bus Operator(Southern tourist) that I do not have a booking on the bus departing to Mangalore that evening 7:30pm.I was left stranded there, when I approached RedBus office regarding this inconvenience caused to me RedBus executives were not able to help in any manner,they had confirmed my ticket but the bus operator denied it & in all this mayhem I was left wondering Why did I ever approach RedBus ? At the mercy of the Bus operator I could manage to get into the bus & had to go through a harrowing time of standing for more than 15hrs throughout the journey from Pune to Mangalore, no sleep, no sitting space in an overnight journey. Is this the service RedBus provides to a person who books his ticket in advance & is given false information regarding the ticket confirmation?
I am deeply disappointed by the way RedBus had messed up with by ticket booking & now inspite of promise by Pune RedBus Executive of refund of my ticket money Rs. 1200/- none has been refunded.Over & above that with all mail exchanges with their customer support are futile neither do they acknowledge their mistake nor do they want to refund my money.

mymailid: dcruz.vivin@gmail.com

I had booked my tickets for Mumbai to Bangalore through Red bus over phone and asked for door step delivery . The journey date was 2nd Jan 2010. I had specifically asked for ladies seat as I was travelling alone. When the ticket was booked and delivered I was told that it was a ladies seat booked in VRL travels . I had confirmed it twice before I accept the ticket. However,at the time of boarding the bus it was not a ladies seat and I had to sit next to a man. So I could not travel as that was unacceptable for me.

I had already taken this up with VRL travels . They said my next ticket was booked by Red bus only that too much before my ticket was booked. Then why should my ticket be booked next to a man when I was very clear that I want a ladies seat.

Now when I ask for reduf of my money I dont get any proper response from their end. I request you to see that the Redbus license is removed to prevent people getting cheating.

Hello,

If the customer care of RED Bus is not helping you in the refund process, then send a written notice to the CMD of the RED BUS via registered post, mention all the details in it and ask them for the refund + 12% interest + damages with in the mentioned time of 15-20 days.

Still have a question then feel free to contact us again.

Dear Redbus Management,
This is Mr. Amarjeet Kumar. I've resurved 1seat from Mumbai to Ahmedabad on 21'st feb Deccan Travels Mumbai. theough internet. My Ticket No: TC3Q24444942.My Seat No. is 23U. but in bus this seat is not avilable & conductor told that this seat is alot to other persons, & he was providing me last seat.
When I told that I'll complaint then he replied u can complaint(JISSE V COMPLAIN KARNA HAI JAKAR KARO MERA KOI KUCHH BIGAD NAHI LEGA).
So, Dear team just u can think, how can we preffered the next journey through Redbuss.

Thanks
Mr amarjeet kumar
Mob.-09665892376
Ticket No: TC3Q24444942
From: Mumbai
No. of Passengers: 1
Travels: Deccan Travels Mumbai
Total Fare: Rs. 500.00
To: Ahmedabad
Seat Nos: 23U
Bus Type: Non A/C Single Cum Double Sleeper (2+1)

Originally Posted by admin

Hello,

If the customer care of RED Bus is not helping you in the refund process, then send a written notice to the CMD of the RED BUS via registered post, mention all the details in it and ask them for the refund + 12% interest + damages with in the mentioned time of 15-20 days.

Still have a question then feel free to contact us again.

respected sir
when i booked my ticket from redbus.in and i was making payment...... the amount was deducted and i never got any details or anything about boarding any kind of print out option, but the amount got deducted. now it is saying that error encountered on the transaction status page. kindly look into the matter as my bus is on 25 feb. 2010 my order no. being 1657334. i have mailed there service about the matter and also their customer care told me that they have not detected any amount. please reply A.S.A.P.

UDIT DADWANI
9993990509

Visit: complaint against red bus.

DEAR SIR/MADAM

Please let me know, where I compliant to Delux Bus No.DL 1P C-6100 KATRA-DELHI
I picked from katra to delhi on 03.04.2010,630PM
Ye india main carption kab rukhega --Jeo or jeene do ya phir Maro or Marne do

Regards
Sony Kumar
I/D sonykumar95@yahoo.com

I tried to book a ticket by Shama Sardar Travels bus from Chennai to Bangalore for 30-Apr-2010. The amount got debited from my bank account but the ticket was not generated. I received an email from redBus.in with a Cash Coupon number. I tried to book ticket again using the Cash Coupon and got the message that the Coupon is invalid.
As my journey is important, I tried to book ticket again using my bank account and the ticket did not get generated again though amount for debited from my account. redBus now has my money for 2 tickets and they are not reachable on phone or emails. Technically they are very weak. Government should ban them for doing business with such weak systems and causing hardship to the public. I wasted 4 hours trying to call them and trying to book the ticket.

Dear Sir/Madam
I had booked a ticket for my wife from Delhi to Dehradun on 18 May 10 from Red Bus via internet. Ticket details are as mentioned below:
Mrs Preeti Panwar
Ticket No: TC6E95952259
PNR # CHTMGTX59738563
The service provided by City Heart Travels which operates under your banner was of such a poor standard that I would like to list it for your information:
1. At first bus never left on time mentioned of 9:15 AM .On enquiring it was found that it was a regular practice by the City Heart Travels Company. Sadly he still continues to be part of your banner.

2. Finally the bus arrived (please note arrived) at 1015 hrs, that too not of the City Heart Travels Company Regn No: UP 65 AT 5155 but some other pvt. Operator. At the time of boarding the bus was half full hence the seat number given in the ticket were of no use so I will request you to remove the link which provides bogus seat numbers and fool the passengers. ( Sad to note again that Red Bus does not take any responsibility of this)

3. During the journey the bus stopped routinely for indefinite periods for picking up other passengers. On being objected to the driver got into altercation with the passengers and threatened to de-board them from the bus in the middle of nowhere. Red Bus also does not take any responsibility of passengers being harassed.

4. Finally the icing on the cake the bus going to Dehradun from Delhi went through Haridwar, Rishikesh and then reached Dehradun at 2030 hrs. Total Journey time of 11 hours against a normal journey time of 7 hours that too in the peak of summers.

To summarize the above ordeal I will request Red Bus to please look into the process by which Travel Agencies are registered under their banner, if at all such a process exists because to my horror M/S City Heart Travels had even Foreign Nationals who had their ticket booked through other agencies like Clear Trip etc. Clearly such a process does not exist anywhere and these bogus agencies continue to harass passengers. All one hopes when he/she books ticket through esteemed agents like you online is that Bus travel is simplified but sadly that’s not the case. Request to kindly take action against the said Travel Agency so that in future passengers are not harassed with a Red Bus ticket in their hand.

(NOTE: Please do not mind my frustration in the text as I could not but help myself each time I was told of the ordeal my wife had to face when I had hoped otherwise)

Regards
Varun

Booked ticket for onward journey. On return ticket I was to avail RS 50 Discount. When I tried to book the return ticket I was told that the selected seats are not available. (I was cross checking on the operators website and could see that there were 37 seats available). No matter how many times I tried I could not book the seat using the discount code. I called up the red bus customer care after a while to report this fraud.

Well after going through the complaints I feel that I should never use redbus.in services anytime in future.

I had booked a ticket from Pondicherry to Bangalore thro redbus and the details are as given below
Mrs S.Matilda
Ticket No: TC9R58699982 PNR # TS-RB47377/61836
From: Pondicherry
No. of Passengers: 1
Travels: Sangita Travels
Total Fare: Rs. 750.00

To: Bangalore
Seat Nos: 14
Bus Type: A/C HITECH (2+2)

Journey Date: Saturday, September 04, 2010
Dep time: 10:30 PM
Pondicherry


Location : Pondicherry
Landmark : Opp. MPM Guest House
Address : #220.A , Muthamizh Nagar ,, Maraimalai Adigal Salai
Contact number : 09943647115,09655829393,04134206465

I went searching for the travels but no such travels was available. S oI called up the number and a person asks me to come near city travels and says the bus is cancelled and hands over a KPN Travels ticket for Rs.540. at 11.00pm. When asked for the refund he asks me to get it from redbus.When I went to KPN I was shocked to see that the ticket was booked in some man's name called Prakash and that I had to travel the enitre night sitting beside a man. If redbus is so careless about people who register with them why do they ever run the service at all.There is no travel agent by name SANGEETHA TRAVELS in Pondicherry but redbus says so.Is redbus acting as a swindling agent and using fradulent methods to extract money from people. I need the refund immediately and also to punish redbus for registering a false agent and for harrasing me in the niddle of the night

On 17th August, I called the redbus office regarding my cancellation request. Since I have booked it online through card, they told the amount will be refunded in 4 working days ,to the account and it was Rs 450/-. I had to re book with another 600 ,to book the canceled ticket . The redbus people delivered the ticket for the next day journey 18th August. I registered the complaint and took down the cancelled ticket details and they tell me that I haven't placed a cancellation request. And have not attended any of my calls, they did not bother to call back regarding this issue. And in the mail they simply sent a message. " We were unable to track your call, hence we will not be able to process your refund.