Redbus is a bullshit service, they are sitting just to make fool of people and earn money. No professionalism once they take money they will no where help you in regard of problem with transport.



I have booked a Volvo 2X2 bus from Katra to Delhi, the surprise i got are:-



1) The bus was going to start from 5 km from the mentioned boarding place.

2) The bus was not Volvo and the condition was pathetic.

3) The time of boarding on ticket was given 6:30PM but the bus started at 8:00 PM when talked to Redbus they were not in a position to help us in that situation.

4) When i searched despite Redbus there was already 3 travel operator in between and Redbus don't have any hold on those operators.

5) The bus driver was very rude as he knew that Redbus will not listen to customer and there are so many operators in between that will make customer life if he will go for complain.

6) Redbus charged around 600 Rs extra the original price was 500Rs around.

7) The driver asked for extra money for baggage when we say its included in ticket he repliued rudely.

8) When called Redbus customer care they say talk to operator not to us.

9) Redbus customer care told me while booking that it will be non-stop journey but driver stopped the bus at Jammu, Katra, and many more places to fetch more passengers.



So my advice is never go for Redbus despite that its good if you book local government bus.

hello,
this is mahitha ,i have booked 3 tickets on kaleswari travels through redbus from bangalore to hyderabad and i have cancelled the tickets on feb 20th .Till now they have not yet refunded my money back .I was totally unsatisfied of your service towards passengers .The ticket details are

TICKET-1:
Ticket number (TIN): TD3P43839353
From: Bangalore
To: Hyderabad
Date of journey: Thursday, February 24, 2011
Travels: Sree Kaleswari Travels
Bus type: Volvo A/C Multi Axle Semi Sleeper (2+2)
Boarding time: 09:30 PM
No of seats: 1
Seat number: R8


We processed your refund request on 21-Feb-2011. Your tracking number is 4398557.

The refund amount is Rs.702.
Your bank will take 5 working days to credit the amount to your account.
The cancellation fee for this transaction is Rs.78.


TICKET- 2:
Ticket number (TIN): TD3H85266698
From: Hyderabad
To: Bangalore
Date of journey: Sunday, February 27, 2011
Travels: Sree Kaleswari Travels
Bus type: Volvo A/C Multi Axle Semi Sleeper (2+2)
Boarding time: 08:30 PM
No of seats: 1
Seat number: R6

We processed your refund request on 20-Feb-2011. Your tracking number is 4319840.

The refund amount is Rs.720.
Your bank will take 5 working days to credit the amount to your account.
The cancellation fee for this transaction is Rs.30.


TICKET 3:
Ticket number (TIN): TD3H46764736
From: Bangalore
To: Hyderabad
Date of journey: Friday, February 25, 2011
Travels: Sree Kaleswari Travels
Bus type: Volvo A/C Multi Axle Semi Sleeper (2+2)
Boarding time: 09:30 PM
No of seats: 1
Seat number: R8

We processed your refund request on 20-Feb-2011. Your tracking number is 4319712.

The refund amount is Rs.765.
Your bank will take 5 working days to credit the amount to your account.
The cancellation fee for this transaction is Rs.85.


This is about my ticket details. kindly Refund my money as soon as possible.

from,
Mahitha Karampudi,
Mob no: 08861717534,
mail id: mahithakarampudi@yahoo.co.in.

We had done the bookings through redbus for Pondicherry to Bangalore in sangita travels for HI Tech bus(2+2) worth 750 rupees on 6/3/2011 but we were forced to travel in delux bus worth 450 rupees. This travel is fooling all the people saying HI tech bus and making them travel by delux bus. Please take some action against redbus. When we asked the local staff in Pondicherry why we shud travel in delux bus, they started fighting saying there is no other bus. Their behaviour was very bad. please take some action against them. we had booked 6 tickets. There was no provison for swicthing off AC, its all open. Worst bus i have ever travelled.

Hello,

This is in regards to the Tickets that i have booked on 7th April from Pune to Hyderabad Ticket #(TD5643846525). I have cancelled the Ticket on the same day due to some change in the plan. I have received a message saying the amount would be refunded with in 7days to my bank a/c. Now its been 14 days and no communication from red bus nor any body regarding the status of the cancellation. When ever i call them i get to hear one simple and stupid answer saying (" Due to Technical Difficulty it is still under progress"). Can some body help me with this please.

Regards,
Bala.

Dear Sir/Madam,

This is Chinmaya Chowdary. I cancelled my ticket from Bangalore to Chilakaluripet on 11/04/2011 morning through redbus site. On 12/04/2011, I got message from redbus saying that (please go through the below message from redbus.in)


Dear Mr. Chinmaya Chowdary ,<br> The amount, Rs.900.00, against the cancellation of the ticket TD5444525868 is being reversed to your account. <br><br> Kindly note that the bank could take five business days to reflect the same in your account.We request your co-operation till such time. <br><br> Best regards,<br>
SarithaTill know money is not credited to my account. I mailed 6 times asking about my refund. I didn't get any reply from them. Please help me in getting my money back.

I have been writing to Redbus customer support for past 4 weeks, always get the normal reply as I would get my refund in 4 days. Should I wait or send in a registered post to their Chennai office soon?

[CaseID#10150866] redBus ticket cancelled (TIN: TD4Z78892927)

redbus is really cheating people

RESPECTED SIR,

I HAD BOOKED THE TICKET FROM BANGALORE TO GUNTUR. ON 26 AUGUST 2011 AT 7:33 PM....FOR TRAVEL ON 28TH
TICKET ISSUED SUCCESSFULLY....
BUT AT THE SAME TIME I HAD BOOKED THE RETURN TICKET ALSO... FROM GUNTUR TO BANGALORE... BUT ON THAT TIME 2 TIMES MY MONEY IS DEDUCTED AND NOT ISSUE THE TICKET ALSO...ONE OF YOUR CUSTOMER CALL ME... AND I SAID DON'T WANT MY TICKET HE SAID OK SIR WE WILL REFUND THE MONEY WITH IN 7 DAYS
BUT TILL NOW YOUR ARE NOT REFUNDED.. I LOST 1050/-....
I HAD TOLD U EARLIER THIS MATTER THROUGH THIS FORUM BUT U R NOT REPLAYED SO FAR....

THIS IS MY SECOND TIME COMPLAINT IF U R NOT REPLAY ME I WILL GO TO THE COURT .....

THIS IS U R CONFIRMATION THROUGH MAIL

Dear Customer,

We have noticed that you were trying to place an order for Guntur to Bangalore on 26-Aug-2011 at 07:33. Due to a technical issue, your payment of Rs. 500 has been deducted, but a ticket could not be issued.


Your reference number is: 6843476

Please do not worry - your money would be refunded within 7 working days.

We suggest that you go ahead and book another ticket.

Best regards,
---
Your friends at redBus
--------------------------------------------------------------------------------------------------------------------

Dear Customer,

We have noticed that you were trying to place an order for Guntur to Bangalore on 26-Aug-2011 at 07:39. Due to a technical issue, your payment of Rs. 500 has been deducted, but a ticket could not be issued.


Your reference number is: 6843555


Please do not worry - your money would be refunded within 7 working days.

We suggest that you go ahead and book another ticket.

Best regards,
---
Your friends at redBus

I bought tworoundtrip tickets from Miami to Tallahassee on internet (for Dec 7-Dec() on the link website "Buy tickets", after I talk to an operator 2 days earlier looking fr prices and students discounts, she gave a price of $ 110 roundtrip each, but at the time of purchase I paid x 2 tickets the amount of $250.00 At the time I spoke with the operator she didn't explained that the discounts only can be made by phone. After I learned this, I tried to cancelled this purchase and get the discount buying the tickets again by phone. I spend time and energy trying to find someone to help me with this, first a lady Jessica told me that she'll talk to Shawn Otero the "Refund Manager" and he sent me an email with multiple reasons (3)he couldn't offer me a discount and if I wanted a refund it will be only the 75% of the amount, although I wanted a "refund" to purchase inmediately the same tickets by phone. After this "refund manager" kept repeating red Coach website policies over and over again and I kept telling him that the "Buy the tickets" link doesn's show a message that advice getting a STUDENT DISCOUNT ONLY BY PHONE. I felt misguided and stuck with this transaction. I wish that someone with higher administration position in this company reads my complain and can solve my inquiry according to the circumstances, and for the future users to make a note in this web link, so they can learn that discounts are only made by phone.

we booked ticket through internet from red bus ( sangita travels ).I am sorry to say that it was one of the worst experiences that I have ever had. To start with the agency rang me up two hours before, saying that they wanted to shift me to an earlier bus. And I was on my way from Kumbakonam to Trichy planning to arrive at the original times of 2.15. I had to plead with them not to do that by calling then repeatedly and had to take a taxi from Tanjavur that cost me Rs 1100. Locating the travel agency was an ordeal, The sign board was not there. Finally we found the place that had the name board of a different travel agency and not the one on the ticket " Sangita ". The alloacted seats were not given. The bus left the agency at 2.20 but left trichy only at 3.45 -. various unscheduled stops to pick up passengers were made. No explanation was forthcoming from any one. The air conditioning was bad. When hot the AC was kept low despite repeated requests from passenegers. The bus stopped for toilet and refereshment break at about 7 Pm in Salem, that is after some 5 hours of start, in front of a lousy bakery where the choice of food was bad. And to top it all we learnt that those who booked the ticket through the internet - like me - had to pay Rs 750 while the ones who boarded the bus and paid cash had to pay only Rs 350. Unprofessional cheats is the way I would describe the whole thing. We will propogate this thorugh the interent and take all concerned to the consumer court. Thanks very much for a total bad experince.

Subject:'Failed Transaction Reference Number: 7520198'

M/s RedBus,
I had booked to and fro tickets from Banglore to Nagercoil. While the Banglore to nagercoil part succeded, the return from Nagercoil to banglore failed But money Rs 645 was deducted from my account.
It has become a nightmare for me trying to reach you by phone only losing 1 hour on every other day and costing Rs 70 of phone bills cos, your IVR does not connect to an operator either on the national toll number or the banglore specific number. My previous two e-mails to u have had no response. When I check into red bus account, it says payment done, reissue initiated. But its hanging there.
I need you to call me up at +918972455240 and tell me when u would refund my ticket money and the phone bills I've spent on u.

Regards
Benith Israel M

Dear There / Redbus,
I have booked (unsuccessful) two tickets on Redbus. The details of ticket are as follows.

Ticket -1:
Booked on (Date& Time) : 4th Jan at 11:32PM,
Travel : from Bangalore to Hyderabad
Passenger name : Manoj Chandra (24Y)
Date &Time of Travel : 8th Jan 2012; 8PM from Madiwala
Travel Agency : SRS Travels
Seat No : 24
The payement has been done using citibank credit card. They payment was recieved but no ticket was issued saying due to an error showing the attached screen shot (Refund1) (with payment Id in the url (master card)as follows : paymentId=6468677417863241176)

Ticket -2:
Booked on (Date& Time) : 5th Jan at 12:26PM,
Travel : from Bangalore to Hyderabad
Passenger name : Manoj Chandra (24Y)
Date &Time of Travel : 8th Jan 2012; 8PM from Madiwala
Travel Agency : SRS Travels
Seat No : 24
The payement has been done using citibank credit card. They payment was recieved but no ticket was issued saying due to an error showing the attached screen shot-(Refund2) (with payment Id in the url (master card)as follows :paymentId=8206023574207805305)

The worst is that there is no reference number is generated regarding the transaction (by simply showing the attached screens). No refund is done yet. How this can happen? Who is responsible for this? Without a proper & reliable system one cannot run such a huge site.

Please help to get the details about the transactions and get the refund done within right time (5 working days).

Otherwise I will be going to put up a case against redbus in consumer forum and get the needfull to be done .

--
hemanth

Dear Sir,

On 12th January we were travelling from Hyderabad to Shirdi -4 tickets where 2 were of aged 62 and 55 .We reached the said pickpoint in the redbus ticket.It was of Omer travels and we reached there at 7:30pm and reported to the staff there. They said that the bus will come at 8:00 pm. Around 7:55 pm they called us and asked us to go to some other destination which was near but not walkable with luggage. We asked for the reason and asked the staff to look into it...he was casually asking us to hire an auto and go. We already came in an auto and if we have known the destination then we would have gone directly. We have faced lot of mental and physical torture as our parents were worried because of the sudden transfer of pickup point. We have faced lot of difficulty in getting a auto and he has charged double the price seeing the emergency situation. In order to avoid these last minute tensions we have got ready so early and came to the place but the situation was changed by the omer travels .When i enquired with the staff ,he was saying we are not responsible ask red bus people. I called them and one of the guy ..i dont remember the name..he told that he will call back in ten minutes but i never got the call. We get into such services and pay extra money for ease and comfort . I like to refund my money of auto and the mental torture which we faced. We were not able to travel happily because of the same.Kindly look into the same and do the needful

is the matter.

the letter drafted to red bus please help

I have booked the 2tickets from mumbai to Kankavli on 01/03/2012 the details of the tickets are as follow

dest : mumbai to Kankavli
dt of journey 03th May 2012
Transport : Paulo
no. of passanger 2

the tickcet is received by me on very next day & I have paid Rs.1200/- as total fare +50Rupees courier charges to your person.

Now on 08th March 2012 I have received the Call from your office informing me that the bus is cancelled

please note that i have booked the tickets from you & not from Paulo transport It is your resposibility to get me the ticket in same fare. there is no single seniour person from your office talked to me on the above matter. & for that they dont feel sorry..

Kindly arrange to me to refund the extra fare Rs.850/- which i have paying to you. for further booking.

If proper & satisfactory reply will not given within 7 days from the date of this email I have to think to go to concern legal authority to lodge a complaint against your firm for compensation for our mentally & physically harassment because of your miss-manag

my Name is pravin ganpat ghadigaonkar .my contact no 9819814446/9167987508. i am book the ticket your red bus online services but already i cancelled the ticket my tic kit no -TE4M29328585 already i comp lent your branch contact no- 7939412345/02239412345 & Spock Mr ganesh,dipika,sarita. executive.my bill amt is 1200/- he promise to me refund my amt but not res ponce your site so plz send my refund amt within Monday-7th may 2012 another i will comp lent police station / Grahak adhiveshan i complaint your this bad res ponce plz note my Bank A/c no - it is my Hdfc Bank -02391140059809-Powai -Mumbai-ifc Code-HDFC0000239. I hope this time your service is not disappointed me .........plz send me my refund before Monday.........ok.....






--
Pravin Ghadigaonkar,

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