I had booked an Indigo Airlines Ticket from MakemyTrip.com on 25th April 2010, Booking Id - 000015363578. PNR # - Y4H3DG. Departure timing 25th April 2010, 18:20. Ticket cost Rs 8392.

On the same day at around 12 noon, I requested MakeMyTrip to cancel the ticket. MakeMyTrip representative confirmed that only Rs 1000 will be deducted as cancellation charge and the rest will be refunded. I gave them confirmation for cancellation.

To my surprise only Rs 120 was refunded. On enquiry, I was told that the amount could not be refunded as the ticket was cancelled in less than 6 hrs before flight departure. They refused ANY FURTHER REFUNDS.

First of all, I had made the request before 6 hrs to departure.
Secondly, Indigo Airlines confirmed to me that my ticket was NEVER CANCELLED by MakeMyTrip.
Third Point is that MakeMyTrip portal reflects that my cancellation date is 27th April 2010. I requested for cancellation on 25th April 2010 and never contacted MakeMyTrip on 27th April 2010.

Please Help. It's Hard Earned Money.

Thanks,
Anubhav.

Dear Anubhav Chatterjee,

With reference to your post, we apologise for inconvenience you've faced in seeking assistance from us. Kindly note, we have initiated the refund for your booking and you can expect the same to reflect in your account within 5 business days or as per the rules of your bank.

Regards,

MakeMyTrip Care