Big Fraud

I booked a package tour trip offered by Jyothi Tours & Travels for visiting Northeast States( Assam, Meghalaya, Kolkata). Initially, the tour operator said that all the necessary arrangements would be done and you will enjoy your vacation. I made the full payments for the package and started off. Initially he had given me the program guide for the entire trip (5days/6nights).

We were given the air tickets along with the program guide and we set sail. the moments I landed in Assam (Guwahati) there was change in the program. According to the plan we were said that we will be staying 2 days in Meghalaya and 1 day in Assam but the local travel agent who was coordinating with us told us upon enquiring that he had communicated this change (reduction in itinerary, actually) with my travel agent but was not communicated to us. This was just the beginning of our perils. It just kept going from bad to worse from there on. I made a conference call to the Hyderabad office of Jyothi Travels with the local coordinator in tow. I asked only the local guy to speak and kept silent on the call. To my sheer surprise he (they Hyderabad based agent) told the local agent that since we (me and my family) didn’t know the places, you show them the places as per your plan and tell them that you have shown everything. I was shocked to listen to his conversation and then I spoke up. The moment he heard my voice he hung up and didn't respond to any of my calls from that point on, leaving us high and dry.

I had to shell out extra amount from my pocket and see the places and the rooms given were single room with 2 beds. We were actually 3 and I had to sleep on the floor, ordering an extra bed (Only mattress and pillow)in all the hotels. And for this, the extra bed and pillow, I had to call up the agent in Hyderabad. The food was the next killer. The food was a part of the package and very limited. Each time we asked for something as simple as a Dal, we were told it was not a part of the package. It was worst experience ever faced by me. I am planning to take the legal route against this tour operator. My only suggestion to all you folks planning to take Jyothi tours and travels is, instead of taking this package, better stay back as against using them will be a futile effort and equivalent to not seeing anything anyway.

Also, if anyone knows the process for proceeding further legally please advice.