Originally Posted by preetham14

MakeMyTrip Booking ID FLTINT10004497228
PNR Number 2IE85E

With reference to the above booking for me and my friend flying to Colombo from Bangalore for 5 days in october, I had made a payment of Rs. 17843. While booking on the site, I got a message saying Special offer :Rs. 1500 will be refunded on this KIngfisher ticket.

At the time of booking on Kingfisher airlines, I was assured a refund of 1500 rupees on each ticket from Bangalore to Colombo. Hence I booked 2 tickets which should entitle me to a refund of Rs. 3000. Initially only 600 rupees had been refunded as opposed to Rs.3000 after my repeated plea and mails. I am tired of their Non Cooperation. They then refunded Rs. 1500 only, claiming that the cashback is only on a single reservation and not on a single ticket.
I have a snapshot of the web page where they stated the cash back and I went through the snapshot of that page and this is what i have to say
It clearly mentions in the snapshot that 'Get Cash back of Rs.1500 on this Kingfisher ticket'. And it tells me the price of one ticket ie. Rs.8921.
No where has it been mentioned that the amount is for a single reservation . neither is there any conditions apply.
i have been refunded rs. 1500. I am hereby waiting for the other 1500 rupees which i know should be refunded to me.

The brazen way in which they carried on the whole show was simply to show that they had no care to customer hospitality. Iwould request that they be taught the ethos of service sector industry. What do I do ??

Dear Mr. Preetham N.,

With reference to your post above and your subsequent communication with MakeMyTrip, we have processed the refund for the cash back amount of Rs. 1500 to you for the pending ticket.

At MakeMyTrip, we pride ourselves in customer service and product offering and regret that you had an unpleasant experience.

We do hope that you give us another opportunity to assist you with your travel needs in the future.

Regards,

Devika Khosla

MakeMyTrip Care