Dear Sir,

I had booked a ticket from Bangalore to Pune using redbus website. I was really very disappointed by the details printed on the ticket due to which I wasn't able to catch my bus from Banglore to Pune on 19th October '09. The VRL Travels is also not willing to refund the ticket money.

E-Ticket Printout details :-
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Ticket Reservation
Please take a print of this ticket. A copy of the ticket has to be produced at the time of boarding. Please be present atleast 15 mins prior to time of departure at the boarding point

Mr shankar kumar
Ticket No: TBBB88768885 PNR # 2774543
From: Bangalore
No. of Passengers: 1
Travels: VRL Travels
Total Fare: Rs. 1,650.00

To: Pune
Seat Nos: 14
Bus Type: Volvo A/C Seater (2+2)

Journey Date: Monday, October 19, 2009
Dep time: 09:45 PM
Boarding Point: Bangalore

Boarding Address
Location : Bangalore
Landmark : Davangere
Address : VRL Travels, Darshan Complex, DVG, PB Road, Bangalore
Contact number : 080-22971126

redBus Help Line Numbers
Ahmedabad : (079) 394-12345
Bangalore : (080) 394-12345
Chennai : (044) 394-12345
Delhi : (011) 394-12345
Hyderabad : (040) 394-12345
Pune : (020) 394-12345
Mumbai : (022) 394-12345

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My Grievances:

I) Clearly, the BOARDING POINT for the bus is mentioned BANGALORE. Anyone who is new to the City would never expect that the actual Boarding Location (DAVANGERE) to be present 265kms distant from Banglore.
II) All terms and condition from redbus end are displayed only after booking the tickets.
III) There is only one phone number provided per city which is hard to reach most of the time. Also, on 17th Oct '09, when I called to Bangalore Helpline(080-394-12345), it was out of reach.

Both of them RedBus or VRL Travels have turned deaf to my request on claim of refund money. Please help me.


regards,
Shankar