This is a discussion on Poor service & low quality product within the Television forums, part of the Electronics Appliances category; Mr K R Kim Managing Director LG Electronics India Pvt Ltd A-41, Mohan Co-operative Industrail Estate, Mathura Road, New Delhi ...
Junior Member
Poor service & low quality product Mr K R Kim
Managing Director
LG Electronics India Pvt Ltd
A-41, Mohan Co-operative Industrail Estate, Mathura Road,
New Delhi -110 044
Tel: 91-120-2560-797
I am Prasad Shetty (+919833200061),I recently purchased LG LED model no 42LV3500 on 22nd December, 2011 from Malaika , Mira Road east, Thane. However the TV was faulty on display there were multiple lines showing hence we complaint the same to LG Customer care (RNA-120109060710), technician was sent from the company who visited my place and he confirmed to us that the display panel has a severe issue and he advised or insisted me to change the display panel, however i will not agree for any sort of Repairing TV & I m very sure that NO ONE WOULD AGREE TO REPAIR THE NEW TV.
After everyday follow up with Malaika LG Mira road (+919221081278) and Mr. Bhagath (+919769986553) I got a new TV replacement on JAN 24 th but that TV went off after 1.30 Hours all of a sudden .Again i called LG customer care and register my complaint against the same (RNA-120124055599).
Now Mr Bhagath is not giving any commitment for TV replacement , even i tried to escalate the same to Mr Charan Balaji +919930362574, he is not receiving any of my calls till 27th JAN
By now I am fed up with your cheap quality product & the kind of services that you offer where once you sold the product u stop answering your customers call ITS HIGHLY UNPROFESSIONAL OF THEM its really irritating as i need to make atleast 20 to 30 calls everyday to Mr Bhagath and Malika for another TV and there is no concurrent date for replacement , every day they are giving false commitment to me.
I am totally frustrated and exhausted by this sort of irresponsible and irritable behavior of your Sales, service manager and dealer.
At the end i would like to say that I want a refund in a week time or else i would approach to CONSUMER GUIDANCE SOCIETY and other such organization to put a light on your customs services and your commitment to excellence and quality as mentioned in your advertisements and booklets.
I hope to notice some response or action as soon as possible
Prasad Shetty
Mobile No : 9833200061
: +919867117061
TV SR No Old : 201PLHT029201
TV DR No NEW : 110PLBL100637
Complaint number : RNA-120109060710
Complaint number : RNA-120124055599
Regards
Prasad Shetty
Member
Dear customer
We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.
Thank you.
LG Service Team
Junior Member
Lg amc fraud-very poor service-don't take amc Mr K R Kim
Managing Director
LG Electronics India Pvt Ltd
A-41, Mohan Co-operative Industrail Estate, Mathura Road,
New Delhi -110 044
Tel: 91-120-2560-797
I sympathize and understand the frustration of Mr. Shetty. Recently I was made a fool of by LG AC Engineer who persuaded me to take up AMC of LG Window AC for a period of three years, saying service charges will increase from 1st April'2012. I gave the cheque for AMC 3-year period and now the LG customer care informs that the 1st service will not be done before 27th april ( 1 month after issue of cheque ). So despite the heat I am without a serviced AC and frustratingly waiting for end april for 1st service under AMC. This company policy was not mentioned when the service engineer was selling the AMC to me. Now I am stuck with this AMC and since the money is already withdrawn from my account, I am keeping my fingers crossed that I don't become victim of an LG fraud under the disguise of annual maintenance contract!!!
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