Hi

My name is Pankaj Sharma... And on 23rd Nov 2011, I ordered for HTC Google 1 Android from Naaptol. They were offering 64% off on it. So the price was 7298/-

They confirmed me that the product will reach to me within 10 working days any how. However, they didn't meet the criteria and delivered the order on 16th of Dec 2011. I was happy that let us forget the past and enjoy the new android. But who knows that I am being be fooled by such a Huge name but in fact a Fraud Company...NAAPTOL.com. They provided me a useless Android which battery backup was only 4-5 hours while I was not using anything. I called on 18th Dec 2011 in the customer care. One of the customer care said that if there is any problem you must tell us within 24 hours. (Beep beep beep.....How can I confirm everything in just 24 hours. Should I give all my time to an Android?,....BEEP BEEP BEEP)

However, she also said if there is any problem then send us back the android and keep waiting if it is repairable then we will repair it and will send back to you again in a couple of months. (Beepppppppp........This is the service that you send a cheap and repaired mobile to cusomers and get full money for it and say that you will repair it once agian and will return to customer.... You are just good for nothing...)

Later I also come to know that its an old Android which applications are not working properly. You just touch it and alll the icon will move automatically. This is a fault of application. And the major fault is ours that we believe such fraud companies.


I am planning to go to consumer court with full proof. And I want to Beep... them for their strategies....

Dear Sir/Madam,

We regret for the inconvenience caused to you.

We would surely help you,kindly help us with your order id so that we can assist you further.

Please be assured of complete resolution.




Thanks & Regards,

Customer Service.
Naaptol Online Shopping Pvt.Ltd.

Hi There

First time you have responded on time. So thanks for it. Here is my order no. 2873894 which was delivered on 16th Dec. But the android is of no use. I just want to throw in the dust... So much to say but let it go. Let me know what you do for me.


Waiting for your early and positive reply once again.

Regards

Pankaj Sharma

Dear Mr.Sharma,

We regret for the pro-longed delay in delivering the Accessory(Battery) to you. Please accept our apologies over this incident.

We have escalated the issue to our concerned vendor team as Accessory(Battery) has already dispatched from our vendor end via Aramex courier Awb no :-.6261272113

Kindly allow us 48-72 working hours to respond to your query.

Request your patience in the interim.



Thanks & Regards,

Customer Care
Naapol Online Shopping Pvt.Ltd.

OK thats fine for the battery but what about the Repaired Andoired you delivered me?.. Should I hit it on My head I am not able to work on it...Even not able to search my contact because application does not work. Touch Screen does not work... what for that.. And why you do so why did you sent me such a bad Android...

Dear Mr.Sharma,

Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

Your complaint Id 2291588 & we have escalated this case to concerned vendor they will get back to you within 48 to 72 working hours. We request your patience in the interim.

Please be assured of complete & satisfactory resolution.





Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.