REMINDER 2 AND LAST REMINDER
This is regarding my previous complaint that I am reminding Panasonic. I am also escalating the issue related to customer care also. At present time i.e. 3AM(morning) we are suffering coz we have spent a lot money in the name Panasonic and its AC. Since, we have bought he AC on 12th March 2012 we are only paying lots and lots of money in electricity but against that money we are only getting sweat not cooling from the AC. I am fed up with the situation. Everytime I call customer care and ask executives to transfer the calls to senior they say the senior is not available on the floor. I talked to Arjun and Satish and told them to call their team lead/supervisor/senior but they said no senior is available and after 10 they will be available. Apart from Diwakar nobody in the customer care listened to me and my mail has not impacted anybody. Every time I try to talk to senior they say senior is not on the floor or we will arrange a call back in 5 min but till date I have not received any call back.
This my 2nd and last reminder if I didnot get any solution to my problem with your AC I am going to consumer court and before going there I have twice reminded you people through the mail and several many more times I have communicated to your customer care.
To fullfil the formality you have sent your executive on 4th june 2012, who told me that he has written the complaints and some engineer from the company will visit us on Saturday(9th june2012) but nobody from the company has called us till date. You have made a lot fool of us. As a customer I am cheated. Now, I want your company either to resolve the problem or give me back my money so that I can buy a good company's AC like hitachi or o-general and I can get rid off your blower boxes which panasonic had sold me.
I am going to circulate this mail chain, mark bcc among my friends and knowns and let them know how panasonic deals in after sale service so that this company must not cheat other innocent people.
I have understood that panasonic does not care about customers.
On Sat, Jun 2, 2012 at 4:54 PM, Deepika Agrawal <firstname.lastname@example.org
This is regarding the complaint related to ACs of Panasonic.I have purchased following products of Panasonic:
1. Rice cooker Qty: 2
2. Refridgrator-NRBW414VS Qty: 2
3. AC - CS/CU-PS 18 MKY 1.5 ton Econ-Inverter-Silver Qty: 1
4. AC - CS/CU-YC 12MKY- 1 ton 3 star - Qty: 2
I have made the above purchase on 12th March 2012....Since then, I have been continuously making complaints regarding the cooling of air conditioner 1.5 ton.
I always make complaint through customer care and they tell me their SLA is for 24 hours and till date they have never met the SLA. I am not satisfied with the way customer care deals with the problem and when I ask the executives to transfer my calls to the senior they put me on hold and then they disconnect my call. I am fed up of the way they attend customers. They give us contact number of the service center in Ghaziabad whose owner is Mr. Pradeep Mehta who is the second irresponsible person panasonic has chosen.
Every time I make a call to him though when I have made complaint at customer care then I need not follow up from my side but I have to do so because this is me who is heavily sweating though the AC is on. This is me whose small daughter and paralytic mother in law are restless when AC is not working. But, Mr Mehta will never send his engineers within the given SLA and he will always send his engineers at 5:30pm and then the engineers will take a round trip of my house, spend sometime on talking on phones and then they will take a view from the balcony and then they will tell me its 6pm and our day's working hours have ended so we will visit you tomorrow. One amazing thing the engineers have told me is that " madam jab AC thanda na kare to aap use 1/2 ghante ke liye band karke fir chala liya karo"(shut down AC for half an hour if it doesnot call and then switch it on). I also do not get their logic behind that.
Tomorrow's scenario: I will take leave, bear the loss of my salary and since morning I will follow up with the engineers begging them to visit me and attend my complaint first and then they will visit me at 4 pm, they will switch off the AC and then switch on the AC,talk on phone, crack jokes with eachother and after 1/2 an hour they will say " woh kya hai isme gas dalegi aur gas R420 hume lani padegi to aaj gas aa nahi sakti hai to hum gas leke aapko kal ya parson ph kar denge"(we have to bring the gas R420 and today we can not get the gas and we will come back tomorrow or day after tomorrow) . I will again request them to do it today but they will say our day will end at 6pm and we cannot bring the gas within this time frame.
I have to again call customer care and tell them about the complaint I have with the service center and they will reply me " dekhiye madam working hours 8 ghante hote hai aap thoda wait kar lijiye"( see madam, our working hours are 8 hours you should wait for sometime) . I will then call Mr. Mehta and he will tell me " aaj zyada complaint hai ladke kum hai humare paas hum kya kare" (today I had many complaints and engineers are less , what can I do). I will again call customer care and ask them to transfer my call to the senior and they will tell me " koi bhi senior floor par nahi hai" ( no senior is available on the floor) and when I insist they put me on hold and when I call again and tell them I am fed up of the way I am dealt, then they say " aap ek kaam kijiye ki mail daal dijiye email likh lijiye"( you can do one thing you can drop a mail, write down the email-id)
I have become fed up of the ACs. I think I have wasted my hard-earned money on a product which is not worth of to be sold free to anyone. I will NEVER EVER recommend Panasonic to anybody because of unprofessional attitude of customer care and service center and untrained engineers of Panasonic.
I request you to kindly look into the matter and either resolve the problem or you can also suggest me like the customer care person did that I should put up mail like wise you can also tell me how to escalate this issue and where to escalate this.
I was seriously thinking of going on Consumer Court regarding the same and also I will not suggest anyone to purchase Panasonic AC.
I hope any of genuine person will read this mail from Panasonic and work on companies' image and customer satisfaction.
Immediate Action anticipated.
Yesterday I made a complaint at 10:20am and till this time 5pm nobody has attended the call.
519 Milano, Mahagun Mascot