The story of Great Videocon Service center Begin on
On 12th may 2009 I had purchase Videocon 32inch LCD from HyperCity Mumbai . Price , Picture Quality every thing is perfect I am wondering why this Product is not a leader in market
On 22nd July 2009 I able to see only 1 channel on my LCD .I call my cable operator and explain the problem , he told me it is general Videocon LCD Problem it is better to throw my LCD and buy new one because Videocon service center will not solve your problem so easily . But still I argued with him that it is his problem and so he showed me on other TV the cable is working fine.
On 23rd July2009 I log a complain with Videocon Service center and got a request number MUM2307091050 and polite assurance that my problem will be resolved with in 24 hour
On 27th July 2009 Videocon Engineer came at my place and after just seeing he told that they need to replace one part and ordering a new part will take 4,5 days but after 2 days he came back with a part but unfortunately that part is not matching with my LCD he again told that for ordering faulty part will take 3 more days ( now question is why not on his first visit he check Properly which part will fill my LCD requirement) I said fine
After 5days I got a call from Engineer he told me that part is not available they need to replace my LCD and for replacement they need Xerox of bill I said fine please collect it from my place but after 2 days someone called from service center that they wanted to bring my LCD to there service center and want to check I said ok you can take it and on
7th aug 2009 they had taken my LCD
On 10th Aug 2009 I again called on the customer care and again they had given me new call no. that is MUM1008090570 on 12th they had return my LCD , with very poor picture Quality but LCD is working
But again after 2 days same problem arise and they had given me call no. Mum1408090788 after 2 days there Engineer had checked and assure me that he need to again raise a request for faulty part
On 19th Aug I again given a call to service desk now they had given me new no that is Mum1908091314 and assured me that my problem will be resolved in 24 Hr
On 20th I got a call from engineer and he told me that they need to replace my LCD and I need to submit Xerox of bill.
I myself has submitted the Xerox bill in there service centre.
Now today 24th July 2009 after 1 month when I given call to there service center there BOSS told me that they donít have rights for replacement and my request is pending as part is not available and they want to do some RnD and for that need to send my LCD again to there service centre
I am totally frustrated , Please suggest me what to do should I forget that again my LCD will work fine.