I have faced a similar situation.
Background:
TV Model – CZ21K5SDX/XTL purchased ~ 2002/2003
The Service Compliant was on 09/07/2008.
A Repair Shop who claimed to have been informed by Samsung about our complaint. A Repair Shop person, claimed to represent Samsung, inspected the TV, estimated INR 800/- as repair charges & collected the TV. Later the call came from the Repair Shop that estimate is now ~INR 2300/- due to unforeseen part-malfunction after opening the TV at repair shop. We paid The TV worked thereafter well.
This complaint was mysteriously closed at Samsung’s end.

There seems to be a nexus between the ASC or local Repair Shops and Telephone Operators/Samsung Service Providers. The ASC / local Repair Shops are in cohorts with the Service Providers.

Rohit

Hi,
i have never experienced such pathetic services from any brand and neither did i expect the same from a mnc brand like lg.

Recently my 14"lg joymax ctv had a certain problem.to get it repaired i prefered to complain to lg directly rather than the local service agents(which now i think would have been a better option).so i just lodged a request on lg's website on the 21st of july(rqst id n9c72101535).

The date i mentioned over there for the agents visit was 25th july as it was my weekly off.but the agent visited us 3 days later & after a discussion with me over the phone he took away some spare parts of the tv for repairing.then,after 2-3 days he made the second visit and fixed those parts and we paid him the billed amt of rs.540 for the services.

Now what happened,after 1-2days there was another prblm in the tv which was not earlier there.so i directly called the agent this time & told him about this.in answer,he asked me to register a complain again and also told me that the service has a 1month warranty,so i won't have to pay anything this time.

As i was going out of town for a few days i did not register any complaint that time.but as soon as i returned,i registered a complaint over the phone(request id n9c82508097).

The agent visited on the 20th august & again took away some spare parts for reparing saying that it would be done within a day or two.

From that day onwards neither the agent has come nor any kind of call has been made to let me know the status.

I have been calling the agent on a daily basis since that day and he has been delaying it giving one excuse or the other every time.i had last called him yesterday and again he assured me that within an hr or so he would get it done.but as usual,no one came!

Since then i haven't called him and neiither do i trust him anymore.
Then i e-mailed to lg regarding the issue hoping that some kind of action would be taken or at least my problem would be sorted out very soon.
Its been about two days since i mailed lg but i received no reponse from their side also.
As a result i called again to the agent and this time i was on a different tone but the reply i got was again the same.
The details of the sevice centre and the agent are as follows:

Service centre:swastik services,kb-41.kavi nagar,ghaziabad
agent's name:sandeep





partha chatterjee

ghaziabad

I brought my LG 32 inches Jazz on 30th August 2009. The volume of the set was not proper and I had raised a complaint. The servce engineer visited on 5th September 2009 and then told the set will be replaced. It is 19th September 2009 today and the am still awating my replacement TV. When ever I call the service manager, he used to say it will be delivered in next days and the 2nd day never use to come. This a pathatic service level quality of LG. A customer will for sure lose his patience level. All fancy things thhey put in web site...but on ground it is nothings.

Regards,
Mahesh B
Mumbai

Dear All,

To get any solution for your complaint kindly send a complaint letter to the Head Office of the Co. Send it through registered post and keep a copy of that letter also. Hope you will get any positive response from there. The address is:

The Managing Director,
Plot No-51, Surajpur, Kashna Road,
Greater Noida, U.P.- 201306

Dear Sir,

We purchased a LG Ultra Slim TV (29") on date 21/ 05 /2009.
After purchasing it with in a week we find a defect on this. We called the LG engineers and they can't repair it and told us to replace this. Today is 22 /09 /2009. We still not get any replacement for the defective piece. Can you please provide any solution for this? It's really now a mental torcher for the TV.

Here is the details of dealer slip:
Invoice No.: 4598
Buyer Name: Mr. Darshan Lal
Address: Sewla kala Chandrabadani Mandir
Product Details: LG Ultra Slim 29"
Dealer name: Bombay TV Centre, 39/40 Paltan Bazar, Dehradun - 248001


Kindly let us know the procedure for the replacement of the product.

Thank you Very much!
Sandeep Kumar

I have purchased a LG RT21FA20VW television. I have made compalaint for not working the same my ID is C10A0801381. The representative of the LG had visited to my house after giving two reminders. He advised us that 6006JFBT and 2449Houtput these two parts needs to be repalced. The representative mobile numbers are 9822961442 9764440241. After lapse of 15 days after his visit he has not contaced us. We have approched LG 18001809999 toll free number we not received any positive reply. Now I have come to the conculsion that better not to buy any LG Product. Thanks R G Chaudhari, Pune Mobile 09890404589.

SIR I WANT TO LG ATHORISED SURVICE CENTER IN Mumbai AT Opera house. SO GIVE ME PROSSES OF TAKE LG ATHORISED SURVICE CENTER. MY email id rushikesh_konka@rediffmail.com or
CONTECT NO IS +919820815446

WE HAVE PURCHASE LG LCD 32" FROM VIJAY SALES GOREGAON(W0 WHICH SAYS THAT TATA SKY UNIT WILL BE ISSUED AND INSTALLED FREE.
HOWEVER FOR PAST FOUR DAYS I AM RUNNING FROM PILLAR TO POST TO AVAIL THE OFFER BUT NO RESPONSE FROM ANY END
1)VIJAY SALES CONFERMS THAT IT THE COMPANY--LG OFFER- AND THEY HAVE NO ROLE TO TAKE UP.
2)THEY ALSO CONFIRM THAT ALL REQUIRED FORMALITIES SHOULD BE DONE BY CUSTOMER
3)DOES YOUR COMPANY (LG)TAKE ANY OWNERSHIP ON OFFER MADE,OR THE CUSTOMER IS AT MERSY FOR GETTING TEMTED TO SUCH OFFERS.
4)EVEN AFTER PURCHASE I HAVE NOT BEEN ABLE TO WATCH ANY PROGRAMME BECAUSE OF NON CONNECTIVITY TO TATA SKY

PL CONFIRM WHERE DO A CUSTOMER LIKE US STAND.

MY EMAIL ID IS hankare@mahaseam.com

LG Tv was purchased on 03Nov2010 but it is yet to be installed as the Technician from the your Agency has not found time for the same. Dealers' Sahu Agencies Pvt Ltd 0f Gomtinagar has been approached repeatedly but have failed to assist in doing so. They have put the blame on LG Tv Company and shown their helplessness.

i am at palampur. himachal pradesh. my LG t. v. is not working. on 11th april. i call to service center. and your representative. came and take t.v. parts with him. after two days he told me that parts are not available. even my t.v is only 3 years old. so again i call to service center and they told me that my complaint was cancelled, i dont know why? i again registered my complaint they have given me this no--RNA 110417082856. but still no action is taken and even your representative is not picking up the phone. so i want to know what type of service you are providing to the costumers. if even after more than one weak one t. v. set is not repaired. and i am living very near to the city. next time purchasing any LG product i have to thing twice. thanking you, ATUL SHUKLA Mob 9459455223.

dear sir ,
i am jeyaprakash,my lg tv model ciniplus .tv screen picture was not view of full screen ,at that time switch is on then tv screen top side one part of view the picture.so pl retify the prablem.
THANK YOU SIR
D.JEYAPRAKASH DEVASIGAMANI
MOBILE NO.8344225544,my email id.jeyaprakashsmd@gmail.com

my Name is surendra Kumar i purchase a LG TV Feb-2012. i am facing a very big problem, exteranal speaker sound is not control in TV Remote (TV sound is 0 but speaker thought the sound) i register a complaint four time to solve this problem (RNA120522088086, RNA120518033709, RNA120511043133, RNA120507059597, RNA120502093089) But any engineer not visit at home & i don't receive any solution this complaint.


Surendra Kumar
9716972812