We purchased our KDL-52XBR9 on 12/2009 we spent over $2000 dollars for this system. This is system is only 22 month old, the left side of the screen wavy, and double images, dark screen, and show a horizontal patches across the screen about 6 inches height. After 15 minutes system warm up then the screen appear to be normal.
I call Sony to inquire about this problem, and spoke with 2 difference technicians. First of all, they are acting like this problem is new to them, I told them anyone can Google this issue and it is all over the internet. They suggested I ran the few test to reset system back to manufacture setting, plug the TV to difference outlet. Furthermore, I paid TV repair men to confirm this issue and all of them confirm “panel defected”. Finally they (Sony technicians) determine the panel defected, I ask them how much it cost to repair this system, and they inform me to wait for customer relation team call.
I am very unhappy about this, especially since it is obviously a problem that many people are having and Sony does not feel the need to stand behind their product. Sony products will not be my shopping list, unless Sony start improves their product and recall this defective LCD TV from market.