We purchased our KDL-52XBR9 on 12/2009 we spent over $2000 dollars for this system. This is system is only 22 month old, the left side of the screen wavy, and double images, dark screen, and show a horizontal patches across the screen about 6 inches height. After 15 minutes system warm up then the screen appear to be normal.
I call Sony to inquire about this problem, and spoke with 2 difference technicians. First of all, they are acting like this problem is new to them, I told them anyone can Google this issue and it is all over the internet. They suggested I ran the few test to reset system back to manufacture setting, plug the TV to difference outlet. Furthermore, I paid TV repair men to confirm this issue and all of them confirm “panel defected”. Finally they (Sony technicians) determine the panel defected, I ask them how much it cost to repair this system, and they inform me to wait for customer relation team call.
I am very unhappy about this, especially since it is obviously a problem that many people are having and Sony does not feel the need to stand behind their product. Sony products will not be my shopping list, unless Sony start improves their product and recall this defective LCD TV from market.

Dear all,

I have a Sony KDL 40Z4500 purchased in UK only about 12 months ago. When I emigrated to India I brought it with me to Porbandar, Gujrat. Now I have a problem with the LCD Panel in that there a annoying black line on the left of the screen. Clearly, the LCD Panel is faulty and I need to get this TV fixed locally. Any ideas as to how and whether Sony India will help as it is only about 12 months old. It is a good job Sony do not make body parts, everything would stop working after 12 months!!!!!

Help Sony Help......

Sachin

Originally Posted by Venkatiy

Dear Sathyanarayanan,

I too am a victim to this. I bought a KLV-32V400A on Dec 2008 and for the past 3 months, unable to use it as the panel has gone defective. New panel replacement is around Rs.14000 without any warranty which means you take the risk of new panel going defective too. After writing several mails, Sony Service responded with a replacement for Rs.5500 for which I agreed. Its over a month and the replacement is yet to arrive. Now my LCD is waiting for a scrap dealer who will pick up for as low as Rs.100. That's what Sony is now worth!!

venkat_iyer@sify.com

Don't know why we all seems to be fooled by Sony by not taking responsibility of failing the products worth >40k, We go for brand and that what trusted brands retuns. I bought this LCD tv (SONY BRAVIA KLV32S400A)in APR 2009 , 2days back within <3yrs its main borrd has gone as per the so called 'Sony Technician'. I wonder he took efforts to even check below as per error code rsolution.

• 8 blinks in KLV-32S400A shows Audio Error
• Check audio voltage supply from power supply board, if OK, replace GP Board (main board)
• and if audio volts are not available, check/ replace power supply board

Just done some multimeter check and told main board B/A gone and given me setimate of Rs. 8000/-. After i insitied he done some checks and confirmed that b oard has gone. 8k is too much for just 27 months old Branded Bravia TV which costs 43k. Whats happening with Sony's quality check, how come such defective products coming to market even if buying from Authorised sony dealer(Fair electronics Bhandup).

I bough my Sony Bravia LCD ( RLV-32S) on 26^th Sep 2009.with in seven month of use the LCD panel became faulty. I was lucky that the TV was in warranty and it got replaced free of cost. Now again the LCD panel has become faulty and the Sony in asking aprox Rs.10,000/- for new LCD panel. This is very painful to see that that within two and a half year the LCD panel needs to be replace second time.

I just don’t feel like spending so such amount on it fearing the kind of substandard quality parts used by Sony. I have send email to Sony (request no :9480300 dt 21^st Feb ) but I have still not received any revert from them. I would appreciate if the matter can be resolved ASAP.

Regards, Maneesh

O
Oh God!!.....I wished, I had visited this site before purchasing my Sony LCD television. It seems, the problem of "white flickering horizontal lines” is a very common with Sony LCDs. My LCD has been showing the same problem for the last 5 days. Many bright white (horizontal) lines are appearing on the left side of the screen and the picture is flickery too (which eyes can't stand).

Initially, I thought it was some kind of disturbance with the input signals. I took it for granted for a couple of days. When the problem persisted, I got curious and removed the cable connection. To my surprise, the problem is still there. I googled for troubleshooting and what I found that the problem is everywhere in Sony LCDs!! Consumers are asked to replace their LCD panels, which are very expensive. I'm just wondering, my LCD will meet the same fate. I just can't afford to invest more money on it. It's so frustrating. Can't believe it could happen with an iconic brand like "Sony".

Now, I can understand why Sony is losing billions in the last few years. Sony, you can't do business and make profit without restoring faith in your customer. It is as simple as that.h God!!.....I wished, I had visited this site before purchasing my Sony LCD television. It seems, the problem of "white flickering horizontal" lines is a very common with Sony LCDs. My LCD has been showing the same problem for the last 5 days. Many bright white (horizontal) lines are appearing on the left side the screen and the picture is also flickery (which eyes can't stand).

Initially, I thought it was some kind of disturbance with the input signal. I took it for granted for a couple of days. When the problem persisted, I got curious and removed the cable connection. To my surprise, the problem is still there. I googled for the problem and it is everywhere!! Consumers are asked to replace their LCD panels, which are very expensive. I'm just wondering, my LCD will meet the same fate. I just can't afford to invest money on the LCD. It's so frustrating. Can't believe it could happen with an iconic brand like "Sony".

Now, I can understand why Sony is losing billions in the last few years. Sony, you can't do business and make profit without restoring faith in your customer. It is as simple as that.

Regards,
Hrehan

I am not sure submitting a complaint here about a company SONY something has taken care off. I am also a victim of so called no. 1 brand and facinated by this i made a purchase. and within no less than 18 months (purchase data 16 July 2010 Bangalore - SONY centre Foto Mantri Mall). I feel litterly cheated. Now i see that white horizontal lines and panel replacement is required which is going to cost me as per the service guy it cost 9000 to 11,000. Not sure is it worth investing. given the no. of complaints made here on this forum. am now scared to even get it repaired. If anyone has experience good after repair do let me know. Else i would rather scrap the TV and start promoting to everyone that never buy SONY product esp TV.

Hope Company is hering to all these and make some useful steps for existing customers....

Praveen
Praveen_mankala@hotmail.com