I was purchased SONY BRAVIA LCD TV Model KLV32S 550A from Singapore September 2009. Using at Chennai India. On 15-09-10, it was noticed that pictures has white bars clarity come down 3/4 of screen. We registered complaint on 18-09-10. Complaint ref # 5983673.

Sony Service dealer rep came & inspected & told that LCD Panel failed same to be needs replacement. replacemment cost would be Rs. 10000/- It is highly unfeasible for me after spending Rs. 40,000/- to purchase such premium product like Sony spent another 10000/- for repair cost with in 12 Months.

Twice I was called and sent sequence of mail requested them repair it on warranty as it was failed with in one year. And it is needless to mention that it is surely manufacturing problem.

It is the clear indication of such early hrs failure is due to manufacturing defect. SONY team holds legal as well as moral responsibility to replace said LCD panel free of cost. It is not affected any physical damage or abuse or any other warranty violations.

Sony India service team is not ready to pay attention to my words as it was purchased outside of India and I missed the warranty document. Paper is not only authority to prove it can be repaired under warranty. First up all it is Sony brand and Sl no and bar code are the identification of the any product come out of factory. With that they can take up the matter.

I was failing to get the correct product support from SONY India. Therefore finally I am seeking your help to resolve this issue.

I Request your kind intervention on this issue to sort it out.

Thanks & Regards,
Kalyan kumar.