Dear Sir,

Regret the inconvenience caused to you. Hope your problem has been resolved now.

For future correspondence on this issue, you can get in touch with our official toll-free helpline at 1800-103-7799 This is a third party forum and will not provide you any help in solving your problem.

Regards,
Sony India Team.

I got new LCD Gift....i stay at Ghaziabad. I want to place my new LCD on the wall so for the same i want ur person to came at my home and attach it on wall and explain me about bit feature too.
I also contact at customer care number mentioned in the booklet which i got from the box but some body pics up but no responce no voice is coming from that end.
so please send some one to attach my LCD on the wall n also explain me about it.

my address:
A- 45 Ashok Nagar , Ghaziabad
UP 201001.
Behind Holy child school.
my no. 9810600680 Hitesh Katyal
9211918668 my mother contact no name Rita Katyal

I am having sony bravia KLV-32BX320. I want to upgrade it to Internet TV with Wi-FI. Is there any software or any hardware device which can be installed in my existing LCD and browsing the internet can be possible?

Hi,

I have purchased Sony Bravia 3D LED TV (Model- KDL-46HH925, Serial-2001465) on 05/10/2011 from Vashi(Navi Mumbai) Sony Center. From the day of arrival of TV I found it is faulty.

1)TV in simulated 3D mode not working properly (shadow images in both left and rigth side of picture.)
2)Also LAN is not getting connected.
3)TV set has residual current in its metallic body which can be fatal.
4)Left side speaker of TV giving noisy and unclear sound.

I have informed about all these faults to Sony Center Vashi but even after continues follow up I have not got any response except promise to send an engineer at home.

So finally on 26th oct 2011 I logged an online complaint (#8560263) but no response for 3-4 days except confirmation email for logging of complaint. So I called on toll free number and I was promised a visit by Sony service Engineer. One week Later a guy from Sony appeared and to my surprise he was not even able to handle system GUI navigation. He told me that another guy will come to test the TV. Then again after repeated calls to sony toll free number another guy from sony arrived and did nothing but swapping the channels on TV. After another two weeks and repeated call to Sony toll free number I received a call from Midhin Jain(I not sure about the first name of this guy) Sony Srvice Center Panvel, he visited to my house three times but he did not comment anything.

I logged another complaint(#8820142) on 21 st nov 2011 with reffernce to my first case.

Yesterady on 23 rd Nov 2011 midhin visited my house with another guy to tewst the TV set. I explained him all the problems, he did not deny anything, but left without any firm action or reply.

I have spend 149990 on this crap and such a worst quality of service that Sony is not replacing faulty TV set even after 1 and half month.

I want my television set to be replaced with proper functioning new Television set.

Please let me know if any further information is required and try to resolve my problem as soon as possible.
There is no use of mailing your concern to serviceassurance@ap.sony.com OR sonyindia.care@ap.sony.com .

This is very furstrating and annoying , as it is complete harassment for me as Loyal SONY customer which may lead me to take further LEGAL action as a consumer if my problem has not been resolved ASAP.



Regards,

ArvinD.

I have a LCD TV that was purchased 14 months ago. It has recently developed some problems all of a sudden.Showing Blue Strip on the Left Side of the screen and displaying some snow onthe middle. after thisi loged the complaint through toll free # After which Service Engineer"s visit,I have been told that the LCD TV's display panel needs replacement. Replacement will cost me 6500+tax+service charge 600+visiting charges 110 somewhere approx 8000/- or more with no gurranty. which seems too costly however he is also suggesting solution offline without sony india and offering me half of the price, but asking me not to inform sony about this. can somebody tell me the excat cost of the product. it seems second option of the engineers is good enough at least if product is not coming with gurranty then its better to buy it from engeneer with low cost.

If an LCD TV from a brand like Sony doesnt work for even 14months and such corrupt service engineers, on what basis should customers differentiate between Sony and other brands? It makes more sense to buy products from cheaper brands which cost far less, and unfortunately if there are problems, the repairs are also going to be cheaper.
Even if LCD panel is replaced, what if it stops working day after an replacement ? I believe Sony will come asking for more money to replace that as well. it therefore turns out to be a heavy investment buying a sony product and investing on it year after year to keep it functional. And I have no reasons to believe that the replaced panel will work longer.

I have a LCD TV EX400 that was purchased 14 months ago. It has recently developed some problems all of a sudden.Showing Blue Strip on the Left Side of the screen and displaying some snow onthe middle. after thisi loged the complaint through toll free # After which Service Engineer"s visit,I have been told that the LCD TV's display panel needs replacement. Replacement will cost me 6500+tax+service charge 600+visiting charges 110 somewhere approx 8000/- or more with no gurranty. which seems too costly however he is also suggesting solution offline without sony india and offering me half of the price, but asking me not to inform sony about this. can somebody tell me the excat cost of the product. it seems second option of the engineers is good enough at least if product is not coming with gurranty then its better to buy it from engeneer with low cost.
If an LCD TV from a brand like Sony doesnt work for even 14months and such corrupt service engineers, on what basis should customers differentiate between Sony and other brands? It makes more sense to buy products from cheaper brands which cost far less, and unfortunately if there are problems, the repairs are also going to be cheaper.
Even if LCD panel is replaced, what if it stops working day after an replacement ? I believe Sony will come asking for more money to replace that as well. it therefore turns out to be a heavy investment buying a sony product and investing on it year after year to keep it functional. And I have no reasons to believe that the replaced panel will work longer.

This tv should have 2 year or 3 year warranty? how come you are not claiming that? claim that and get it repaired and report those engineers...it is the service center's trick to charge more and offer discount.