This is a discussion on SONY Bravia KLV26S400A- LCD Problem within the Television forums, part of the Electronics Appliances category; Dear Sony I was the real admirer of the SONY & its product, leading to a purchase of SONY LCD ...
Junior Member
SONY Bravia KLV26S400A- LCD Problem Dear Sony
I was the real admirer of the SONY & its product, leading to a purchase of SONY LCD KLV26S400A with my hard earned money collecting bit every month for the dream of SONY experience, i was very enthused on the day 29th DEC'08 i bought, but now i think it was a big MISTAKE.
Now my faith in the product provided by SONY has shattered into pieces as only after the service of 1 year & 6 months approx that too a sparsely used LCD TV has a fault set in on 11th July'10
i am very sad with the product quality, being a technocrat that LCD have enough life, i thought of that the product will last for years which was the image in my mind.
Lets Assume that we use the television for say 8 hours per day...Our Total usage will be 8 * 400(No of Days) = 3200 hours. Does this imply that Sony cannot operate for more then 3200 hours?? In Normal Scenario a LCD TV last for approximately 600000 hours!!!
I called up a service engineer who came to my house at the time of installation & demo; incidentally he mentioned the number on my service card. When i described the nature of defect to him he said that it is the problem of LCD and only solution to it is replacement of the LCD PANEL& will be costing you around Rs. 10000-15000.
The immediate thing after this conversation came into my mind was that had i done any mishandling of the product. The answer was a BIG NO!!!!!!!
Don't you think after investing as huge sum of 32000 on this 1/3 cost of the set is viable and That too, they said there will be no warranty for the new Panel even after getting it replaced. This is very bad.
And apart from this if we go for replacements than what is the guarantee that the panel will not go bad again next year. is this the product reliability index you are giving to the customer.
I am observing from last few years that the product coming into the market works well only in hte warranty period and as soon as the warranty gets over they start giving trouble, since my set is only 6 month above warranty period.
You people think the warranty is valid for 1 year and after that SONY can ESCAPE??? i have told all my friends and relatives NOT to even think about **** SONY.
I am now regretting my decision for buying LCD TV, one should not buy LCD TV & always normal TV is better than LCD.
I request to Sony India, Hope Sony India will look into & help me, waiting for your favor.
Regards
GAURAV GUPTA
9879610185
gauravgupta109@gmail.com
Senior Member
From Sony India @ Gaurav,
Hope your problem has been resolved by now and you don’t face any more problems with Sony products.
You can report your Sony related problems to our helpline at 1800-103-7799 (Toll Free).
This will get you timely and assured response.
Regards,
Sony India Team.
Junior Member
Thanks SONY INDIA Thanks sony
as i got my problem resolved on 20th July and it was resolved by replacing the faulty LCD panel, which developed some deffect.
i was not taken the LCD cost but i have to pay Rs 662 as service cost.
thanks to shubhasis and sunil & dheeraj ji
Thanks Sony, hope the problem doesnot come again and will get the same response in future
regards
gaurav
Originally Posted by Sony India
Repairing of LCD Sir
I purchase a sony LCD Model KLV-32-400A from Jai Laxmi Electronics (INDIA) Karol Bagh New Delhi. on 19-10-2008. This time it has some power problem. so plz note my complaint , and repair it as well as soon.
Regards
Lokesh sharma
76- A, Anand Nagar Inder-Lok
Delhi-110035
Phone:- 09810099771
E-Mail lokpriya_inds@yahoo.co.in
Senior Member
Dear Sir,
Have you registered your complaint with our toll-free helpline 1800-103-7799. If not, please do so. This will help us in assisting you better. This is a third party forum and will not provide you any assistance in any way. Please get in touch with our official channels.
Regards,
Sony India Team.
Junior Member
Sony Bravia KLV32S310A Dear Sir,
I bought the above tv in Nov 2007. Needless to say that I am big admirer of sony brand & products (buying at premium compared to other's). I have sony home theater, sony Handycam, Sony DLSR among other things.
Now, I feel cheated by the brand sony. I might have used the TV for about 12000 working hours (maximum). Pl note, I have one more lcd tv for my mother & kids.
A small horizontal white line developed recently & immediately one more line (white line) appeared. Promptly i registered the complaint with sony call center. ( no. 6209391).
As committed service engineer visited us & looking at the lines, said "panel is gone & needs to be replaced". When I questioned how this can happen as while buying sony person had said about 60000 working hours life for the panel, service guy changed it "suspect the panel", he wanted us to handover the tv for further checks to his service center, which happens to be a outsourced service center from sony ( it is authorised service center)
On learning the same, I didn't want to handover the tv for those people, i found out sony's service centre (hyderabad) and visited them along with tv. After checking the same, they confirmed that panel needs to changed. When I questioned on 60000 working hours, they said it depends on the handling (???) / usage / earthing( I also have a side by side fridge working fine, so can't be earthing problem). But I could make out from them that they are not comfortable answering like this.
Infact, though sony says stabilizer not required, we have one for the tv. Sony now says that I need to make the payment for replacement which I believe is "NOT CORRECT".
For your information, I have 26" lcd tv of LG bought after 2 months, which should have run double the sony (my mother watches continuously), which I bought comparatively cheaper by almost 20% (26" to 26" price of sony in Dec 2007).
Does this mean that my admiration for sony has made me to go through all these troubles and pay unnecessarily for the replacement though 60000 hours still a long way to go? Can anyone from sony help me out please.
I have been requesting all the people i Know to go for class products like sony, which I think is a big mistake from me.
I still feel that sony would consider my case & give justice to my case.
Rgds
Raghu
9989502412
email: ashurrk@gmail.com
Junior Member
Sony, are you listening - Can you give us the justice????????????
Sony LCD picture glass panel FAILURE. I bought SONY-LCD--32T400A Serial#1206549 bought from Modern Radio Service,No:11 T.S.R.Big Street,Kumbakonam-612001.Thanjavur Dist. Tamil Nadu State.
Date of Purchase:Nov.4,2008 PRICE PAID Rs.37,617.00
TV picture failed in the first week of Nov.2010
Max Electronics-Sony authorised Service person visited the house on Nov.3,2010 and not able to fix the problem.But charged inspection charge of Rs.110.00 and we paid.
ThisOn Nov.18,2010 different Max Electronics person visited the house and took the TV to his shop for diagnostic work.
He informed us that LCD panel failed.His estimate for charges for the panel and labor is Rs.15,000/- THIS IS A MISERABLE FAILURE FOR SONY.I googled and found several similar complaints.Sony has to fix this free.This incident raises that Sony is using poor quality panels for INDIAN MARKET! I expect prompt resolution. Please reply
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