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poor customer service of videocon lcd

This is a discussion on poor customer service of videocon lcd within the Television forums, part of the Electronics Appliances category; Dear sir, My name is Ajay Nema.I had purchased a Videocon Integra 20 lcd from Nandilath G- mart,Thiruvanathapuram-40. dated 3 ...

  1. #1
    Unregistered Guest

    Default poor customer service of videocon lcd

    Dear sir,
    My name is Ajay Nema.I had purchased a Videocon Integra 20 lcd from Nandilath G- mart,Thiruvanathapuram-40. dated 3 aug2009, invoice no. TVM-7627.During last 10 months, my lcd breakdown three times. The respective complaint numbers registered at the toll free no 18004194040 are 3103100265, Coc 3008090194 (ph. no. registered 9037551878), and bho 0406100125, bho1006100018 (recent complaint dated 04/05/2010 ph. no registered 07552755960). Earlier my lcd was at service center for more than one month at trivandrum for complaint Coc 3008090194 . In the meanwhile I got transfered from trivandrum to bhopal .
    Despite of all these complaints my lcd is still not working properly and having problem of colour blurriness. The service center person mr. vinod yadav (9893925054) had came to repair but unable to rectify the problem.He had taken away the photocopy of my lcd bill saying that he will come again and will treat this complaint as pending. I continuously contacted him every day but he every time gave me false assurance. On 10/05/2010 when I contacted the toll free no. 18004194040, and inquired about my complaint no.bho 0406100125 , I was told that my complaint was rectified by mr vinod yadav on 5/5/2010 as per his log. but reality is that my lcd is not repaired. The customer care executive suggested me to re-complaint and give me another complaint no. bho 1006100018. Now how long i can bear this faulty set given by your company.please do the needful as early a possible or I have to rely on other means to get my grievances addressed.
    yours truly
    AJAY NEMA
    09479584942
    H.NO 199, OLD ASHOKA GARDEN,
    BHOPAL.-23, (M.P)

  2. #2
    HARSH KHATRI is offline Junior Member
    Join Date
    Sep 2011
    Posts
    1

    Default Poor customer sevice from videocon LCD. Problem not slved since last 3 months

    Dear sir,
    My name is Harsh Khatri.I had purchased a Videocon 32 inch LCD TV from Priya electronics Pimpri Pune dated 6th Dec 2010. Around 3 months back my TV got some problem.
    During last 3 months I have complained many times but still problem is not resolved. When I raise a complaint it is registered and i got SMS that technician will
    come to my house but most of the times technician dont come. They give me silly excuses such as " I am going to marriage so not able to come and will send
    another technicain" , " I am not able to find your house so I will not come". And luckily 2 technicians came then they say that " My Tuner card is not correct
    and they will new Device Tuner card" but he never came after that. I also take my LCD tv to service center but still problem is not solved.
    Even the problem is not solved the technician are so rude and disconnects phone when we call them back.
    The latest complaint no is PUN0509110448.The technicain was " Abasaheb Tambe(Mobile No: 9921520776). The following person told me he will come around 1 P.M and
    i have to take leave from office to attend him as my problem was pending from 3 months. But to surprise the technician didnt come and also not informed me.
    He also talks very rudely.Now how long i can bear this faulty set given by your company.please do the needful as early a
    possible or I have to rely on other means to get my grievances addressed.

    yours truly
    HARSH Khatri
    09960464774
    Flat No B-501 Mont vert seville Wakad-thergaon road
    wakad pune,411027
    PUNE(Maharashtra)

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