This is a discussion on Non compliance of Guarantee by TOSHIBA within the Television forums, part of the Electronics Appliances category; I, Prashant Gupta, R/O B-2/43D, Lawrence Road, Near Keshavpuram Police Station, New Delhi-110035 purchased a LCD TV Model 32AV500 on ...
I, Prashant Gupta, R/O B-2/43D, Lawrence Road, Near Keshavpuram Police Station, New Delhi-110035 purchased a LCD TV Model 32AV500 on 8/12/08 for Rs 36,500/- from M/s Better Deals, B-3, B-1 Block Community Centre, Janakpuri, New Delhi-110058 vide Book No. 245 Serial No. 12231 dated 19.10.2008.
The front panel of the said LCD TV developed a black spot (at right hand bottom side) in the month of August 2009. On 17.08.2009, I lodged a complaint on phone at Toshiba service centre (telephone no. 9910044005, 9910044006). The complaint number given to me was 0817020. After 2-3 reminders, 6-7 days of the complaint a service engineer from your side approached us and checked the LCD TV by pressing the black spot on the front panel of the LCD TV. He told us that there is some technical problem in the LCD TV and he will have to come again to take some photograph of the same and send to his seniors. He again approached us in 2 to 3 days and disassembled the LCD TV and took photograph of the front panel from inside. 2 to 3 days later he again approached us and told that he needs some more photographs and again disassembled the LCD TV and took photographs and went back. He told that it will take a week for them to get the front panel replaced.
In September 2009, when I called the service centre I was told to contact Mr. Govindan at Mumbai (telephone no. 09819900465) for further enquiry. When I called Mr. Govindan he told that the front panel is on its way from Singapore from DHL courier and the same shall be replaced within 3-4 days which never happened. In the meanwhile another back spot appeared besides the earlier one. I again contacted Mr. Govindan and I was given another date.
Later one day I received a call from the service centre that as per the report from Singapore the front panel cannot be replaced since it is physically damaged and I was told to talk to Mr. Govindan for further queries, if any. When I contacted Mr. Govindan he narrated the same.
This is to be noted that the LCD TV is placed very safely in our apartment. There is no physical damage mark on the front panel. No one, other than your service engineer, has ever disassembled the LCD TV. There are no children in our house who can damage the LCD TV. Hence, there is no question of the LCD TV (front panel) getting physically damaged. I never expected such an irresponsible attitude from a company of such repute.
I request the consumer forum to kindly takeup the matter and get the front panel of the LCD TV replaced.
B-2/43D, Lawrence Road,
Near Keshav puram Police Station,