Sub: Regarding complaint against Kelvinator Refrigerator and your authorized service centre

Dear sir,

I have purchaged kelvinator refrigerator from Kalpana Enterprise, Vadodara, 40 days ago. The model number is : KFL 185.

From the first day i realized it is not giving proper cooling and after 20 days my doubt became realistic and my refrigerator stopped working.

I have complaint about it and after lots of phone calls to the service center they sent a service who have told me that the GAS is chocked up and it needs to carry to the workshop.

I refused to do that and forced them to replace it but they have not proceed to do that and again after lots of phone calls they send the vehicle to carry the refrigerator to the workshop but after that they had told me that the refrigerator had oil in the thermostate pipe, i do not know about it too much, but what about the service man had told me?

Now, after repairing of the refrigerator, with in 10 days means yesterday again my refrigerator stopped working and the complaint center phone call is not connected.

What should i do?

Main thing is that, within 40 days of purchage of the refrigerator i am facing too much problems so, i just want to replace current refrigerator with other one and if possible would like to change the model also.



Thanks,
Ramesh Vagh,
Vadodara - 390021,
Cell No. 9228380399