Dear Sir,

I bought a new Samsung LCD 32 inch tv from Adith Electronics in Hyderabad. When we opened the TV in front of the Samsung Installation guy (Friday), the TV Panel was full of scratches. I completed the service sheet with that note and called up the dealer. Dealer assured to replace the TV in another day(Monday).

We still tried to use the TV meanwhile and found that TV shuts down every couple of minutes and few time there is loud noise from the speaker which does not stop unless we shut down the TV. I checked the packing and realized that there is additonal tape over Samsung company tape. That means the TV was old and/or use and the seal was over taped to cheat.

It is Wednesday already and I have not recieved the TV from dealer. I keep hearing that he will send it in evening.

Please suggest what action can be taken. Also I do not feel comfortable for TV replacement from same dealer as I will not have any gaurantee the new TV will be brand new.

Please suggest appropriate action I may take.

:mad: